Solutions Engineer (Chicago)

Qargo • Chicago, IL

3d • Onsite

About The Position

Qargo is seeking a Solutions Engineer to join their team in Chicago, USA. This role is crucial for driving growth in a new market by expanding the customer base, conducting technical demos, and unlocking new opportunities. Qargo is a cloud-based (SaaS) Transport Management Platform with operations in London and Ghent, Belgium, and is rapidly expanding into the US. The platform offers an all-in-one system for order entry to invoicing, optimizing planning with AI features to automate manual tasks, and aims to improve efficiency, profitability, and sustainability for modern logistics operations. The Solutions Engineer will report to the Director of Solutions Engineering and will work in an international company offering autonomy, ownership, and significant impact. The role involves bridging the gap between commercial and technical teams, delivering tailored demos, translating customer needs into actionable insights, and ensuring customers understand the full value of the Qargo platform. This position combines customer-facing expertise, industry knowledge, and technical problem-solving, requiring close collaboration with Business Development Managers, Product, and Engineering teams to shape the customer experience.

Requirements

• Based in Chicago
• Multiple years of relevant experience in a customer-facing role (e.g. support, onboarding, consulting, pre-sales, or similar)
• Experience in the transport or logistics sector is essential. Strong understanding of industry processes, workflows, and operational challenges.
• Strong communication and presentation skills with both technical and commercial audiences.
• A hands-on, analytical approach to problem-solving
• Experience with CRM systems (like HubSpot) and demo tooling
• A valid US drivers license and willingness to travel occasionally for on-site demos and customer meetings

Nice To Haves

• Experience in a SaaS environment is a strong advantage

Responsibilities

• Deliver engaging technical demos and walkthroughs of the Qargo TMS platform.
• Tailor demo environments and solution configurations to accurately reflect customer workflows and operational requirements.
• Analyze customer needs and provide recommendations on product fit, integration requirements, and system usage.
• Support Business Development Managers with technical scoping and feasibility assessments.
• Translate customer requirements and sales conversations into structured technical feedback for Product and Engineering teams.
• Maintain expert-level knowledge of Qargo’s features, roadmap, integrations, and API capabilities.
• Assist in preparing technical proposals and detailed platform walkthrough documentation.
• Work closely with Product, Engineering and Customer Success teams to ensure customer requirements are understood and incorporated into product development.
• Provide input on improving demo tooling, training materials, and customer onboarding processes.
• Apply transport/logistics domain knowledge to guide customers on best practices.
• Stay informed about sector trends, regulatory requirements, and technology changes that affect customer needs.

Benefits

• A competitive salary package with attractive benefits
• A role with responsibility, ownership, and impact from day one
• Growth opportunities to match your ambitions
• A fast-paced international environment where you’ll learn something new every day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed