Solutions Engineer
About The Position
Starbridge helps go-to-market teams win in the public sector. Government buyers signal their priorities constantly, in council meetings, budget documents, RFPs, and public records, but that intelligence is scattered across thousands of sources and impossible to track by hand. Our platform surfaces those signals, connects them to the right buyers, and turns them into pipeline. We move fast, stay close to our customers, and are building the category. This is a chance to join early and shape how we scale. We're hiring our first Solutions Engineer on the pre-sales side. You'll own pre-sales solutioning for prospective Starbridge customers, working hand in hand with our growing Account Executive team. You'll work shoulder-to-shoulder with Account Executives on our highest-leverage deals, lead the technical portions of customer demos, and serve as the bridge between live trial feedback and our product roadmap.
Requirements
- 3+ years in a pre-sales / solutions engineering / sales engineering role at a B2B SaaS company — or a closely adjacent background (implementation engineer, technical CSM, deployment lead) where you owned the technical side of customer wins.
- Comfort getting into a product. You can pick up any SaaS platform's data model in a week and start configuring it like you've used it for a year. You enjoy this — debugging a misbehaving integration is a fun way to spend an afternoon.
- A consultative instinct. You ask questions before you build. You understand that the wrong build well-executed is still the wrong build. You're allergic to demoing without context.
- Strong written and live communication. You can run a 45-minute call with a CIO, a director of procurement, and an end user — and have all three feel heard. You can also write a clean product feedback brief that engineering will actually read.
- AI-forward operator. You'd rather automate a workflow than do it twice. When a new model ships, you're testing it against your workflows that week.
Responsibilities
- Own trial environments end-to-end. Build custom Starbridge accounts for prospects — tuning accounts to each prospect's actual buying signals and use cases. The trial is often the most important moment in the deal. You own that it lands.
- Lead the technical side of customer demos. Support our growing team of AEs on technical questions, including integrations with CRM, API support, and MCP access.
- Be the Voice of the Customer - Gather feedback, advocate for feature improvements, and work with the product team to enhance the customer experience.
- Make every AE sharper on the product. Own product enablement for new releases — translate what ships into how AEs demo it: what it does, why it matters, how to show it.
- Help shape this function as it grows. You're an early hire on a team that didn't exist three months ago. The systems, rituals, and rules of engagement are yours to define.
Benefits
- Competitive salary + early-stage equity
- Comprehensive medical, dental, and vision insurance
- Company provided lunch in office everyday
- 75% coverage of Chelsea Piers Fitness membership
- Unlimited PTO
- Regular offsites (NYC + global locations)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
