Solutions Engineer

Sentar • Charleston, SC

23d

About The Position

Sentar is proud to be an employee-owned company, fostering a culture of empowerment, collaboration, and innovation. Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the team where you can build, innovate, and secure your career. Sentar is seeking a Solutions Engineer in Charleston! Role Description: As a Solutions Engineer, you will manage the Atlassian application suite (along with other applications) to include installation and backend configuration, monitor diagnostics, troubleshoot system performance and partner with other application administrators to keep the Atlassian products ecosystem secure, up-to-date, and performing optimally for all teams. This role involves ensuring the stability, integrity, and efficient operation of Atlassian tools that support core business functions. The administrator will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of these systems investments. Collaborate with diverse teams and skillsets to engineer creative solutions that improve daily development operations. Establish and advocate for best practices using Atlassian development tools with support from the Knowledge Manager. Conduct installations, upgrades, and maintenance of Atlassian tools. Manage Identity and Access Management functions, including setting up users, roles, and privileges. Deliver end-user training to ensure effective utilization of Atlassian tools. Implement and enforce appropriate security controls to safeguard environments. Perform regular system monitoring tasks on assigned Atlassian applications to include reviewing Atlassian system and audit logs, creating new Atlassian documentation, addressing performance concerns, and assessing/adopting new Atlassian features. Determine ways to optimize and improve Atlassian workflows. Identify where functionality can or cannot meet user requests. Manage and maintain the entire Atlassian suite of applications including plug-ins. Create and implement standard templates, defining common and reusable workflows, fields, permission schemes, etc., that can be used across the organization allowing for customization when the unique business case is required.

Requirements

• Clearance Level: Secret with eligibility for upgrade to Top Secret (TS)
• Education: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field, or have equivalent work experience.
• Certifications: Must possess DoD 8570 IAT Level II and DoD 8140 CSSP Auditor compliant certifications.
• Have a minimum of three to five years of experience in cybersecurity, focusing on both cloud and traditional on-premises infrastructure security.
• Administer and support Atlassian products, including Jira, Confluence, and Service Management.
• Conduct regular system monitoring to ensure the integrity and availability of all Atlassian tools and plugins.
• Install, configure, and manage plugins and integrations for Atlassian tools.
• Develop and maintain workflows, permission schemes, notification schemes, and other configurations for Jira and Confluence.
• Provide user management support, including adding and removing users, managing permissions, and processing user requests.
• Develop and maintain documentation for system configurations, processes, and service records.
• Perform performance tuning, troubleshooting, and optimization of Atlassian tools.
• Plan and execute system upgrades with minimal disruption to users.
• Work with stakeholders to gather requirements and tailor Atlassian tools to business needs.
• Offer training and support to end-users for efficient use of Atlassian products.
• Implement and oversee backup and recovery solutions for Atlassian tools.
• Ensure adherence to policies, procedures, and standards.
• Keep abreast of the latest features and best practices for Atlassian products.
• Assist CSSP Scrum teams with Atlassian solutions to comply with SAFe methodologies.
• Possess over two years of experience managing and configuring Atlassian products (Jira Software, Confluence, Jira Service Management) on-premises.
• Demonstrate the ability to work in a team-oriented, collaborative environment.
• Show the ability to prioritize and execute tasks in high-pressure situations.
• Be available for on-call after-hours rotational support as needed.

Nice To Haves

• Experience with knowledge management systems.
• Experience with process improvement methodologies.
• Familiarity with APIs and product integration
• Familiarity with Scaled Agile Framework and Kanban development frameworks and project management methodologies.
• Proficient in troubleshooting and diagnosing complex technical issues.
• Demonstrated experience in supporting technical users and conducting requirements analysis.
• Ability to work independently with minimal guidance and oversight.
• Experience with IT Service Management practices and familiarity with Incident and Problem Management processes.
• Proficiency in managing labels and tagging within relevant systems or platforms.

Responsibilities

• Manage the Atlassian application suite (along with other applications) to include installation and backend configuration
• Monitor diagnostics
• Troubleshoot system performance
• Partner with other application administrators to keep the Atlassian products ecosystem secure, up-to-date, and performing optimally for all teams
• Ensure the stability, integrity, and efficient operation of Atlassian tools that support core business functions
• Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of these systems investments
• Collaborate with diverse teams and skillsets to engineer creative solutions that improve daily development operations
• Establish and advocate for best practices using Atlassian development tools with support from the Knowledge Manager
• Conduct installations, upgrades, and maintenance of Atlassian tools
• Manage Identity and Access Management functions, including setting up users, roles, and privileges
• Deliver end-user training to ensure effective utilization of Atlassian tools
• Implement and enforce appropriate security controls to safeguard environments
• Perform regular system monitoring tasks on assigned Atlassian applications to include reviewing Atlassian system and audit logs, creating new Atlassian documentation, addressing performance concerns, and assessing/adopting new Atlassian features
• Determine ways to optimize and improve Atlassian workflows
• Identify where functionality can or cannot meet user requests
• Manage and maintain the entire Atlassian suite of applications including plug-ins
• Create and implement standard templates, defining common and reusable workflows, fields, permission schemes, etc., that can be used across the organization allowing for customization when the unique business case is required

Benefits

• Voluntary Medical, Dental, Vision, with Health Savings or Flexible Spending Plan options
• Voluntary Life, Critical Illness, Accident, and Long Term Care insurance options
• Group Term Life, Short-Term and Long-Term Disability is provided by Sentar to all qualifying employees
• Generous 401(k) match
• Competitive PTO plan that graduates quickly with years of service
• Other leave programs; holiday schedule along with bereavement, maternity, jury and military duty
• Mental health awareness programs
• Tuition reimbursement
• Professional development reimbursement
• Recognition and Awards programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees