Sr Solutions Engineer

Renesas Electronics • Frisco, TX

8d • Hybrid

About The Position

We are seeking an experienced and highly skilled Professional Services Solutions Architect (SA) to join our dynamic Professional Services organization. As SA, you will have a direct impact in implementing and tailoring our Enterprise level customers with innovative and configurable solutions that span to both cloud and on-premise infrastructures. SAs will collaborate closely with key internal and external stakeholders providing fundamental knowledge of Altium Enterprise solutions that can be transferable to our customers existing environment and consequently achieving their main business goals and ongoing success. The SA will play an essential role in bridging the gaps between Sales, Professional Consulting, Software Engineering, Implementation, Customer Success and the R&D organizations.

Requirements

• Bachelors/Masters degree in Electrical Engineering, Electronic Engineering, or equivalent degree and experience.
• At least 5 years in Enterprise Solutions Architecture, Customer Success, Professional Services, or a similar customer-facing strategic role.
• Proven track record of managing and growing multiple enterprise-level customers, with an ability to understand and navigate complex customer environments (e.g. integrations, workflows and business processes).
• Domain expertise and work experience in PCB design or subject matter expertise in functional areas (e.g., ECAD design process, testing, PLM)
• Strong hands-on experience with ECAD software, PLM integrations and workflow management is essential.
• Ability to track and coordinate multiple efforts toward a common goal to ensure customer priorities are delivered on time and meet expectations.
• Proposes solutions using technical knowledge and experience, building alignment and setting clear expectations with customers on the way forward.
• Excellent analytical and troubleshooting skills, with the ability to accurately describe technical details of customer issues and how to resolve them.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to different audiences.
• Build effective relationships with colleagues across Professional Services, Marketing, Sales, Support and R&D.
• Willingness to travel, including meeting customers onsite each month.

Nice To Haves

• Experience with Altium’s products is highly desirable.

Responsibilities

• Implementing Altium Enterprise solutions by understanding and analyzing our customers existing framework, environment, challenges, and bottlenecks of their electronics hardware development process.
• Experience building long-term, strong and successful customer relationships by demonstrating empathy, active listening, and resiliency skills.
• Provide a deep understanding of Altium’s products, with knowledge of how to apply them in relevant customer contexts. Keep up-to-date on releases, features and product roadmaps.
• Work closely with our customers to identify, prioritize and quantify key-business drivers, and provide technical expertise on process and optimizations using Altium’s solutions to meet customer objectives and create value.
• Develop an agreed SOW where key tasks and deliverables are quantified for each proposed solution and effectively presented to the customer.
• Collaborate closely with software engineers to develop customized solutions to further accommodate our customers requirements.
• Work with R&D to resolve technical gaps that have the highest impact on the customer and Altium’s business.

Benefits

• flexible and inclusive work environment
• remote work option
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Senior