Sr Solutions Engineer

West • United States,

3d

About The Position

WestCX helps organizations in regulated industries deliver connected, compliant experiences with measurable outcomes. Powered by WestCX Orchestrate, our system of action coordinates journeys across existing engagement stacks with real-time intelligence, AI agents, and enterprise-grade governance. This is where strategy meets execution. You’ll own the technical win on strategic enterprise deals—leading discovery, solution design, and demos for WestCX Orchestrate, including Voice, messaging, AI agents, and journey orchestration capabilities. More than supporting a sale, you’ll help define how customers bring outcome-driven orchestration into production in high-trust environments.

Requirements

• 5+ years in solutions engineering, technical pre-sales, or solution architecture—ideally in cloud, contact center, or AI-enabled customer experience platforms
• Proven track record in complex, multi-stakeholder enterprise deals in healthcare or other highly regulated industries
• Hands-on experience with Voice, messaging, AI agents, intelligent routing, call containment, and journey orchestration use cases—from design through deployment and measurement
• Strong grasp of APIs, integrations, and enterprise architecture across EHR, CRM, CCaaS, and analytics ecosystems
• Executive presence with the ability to lead consultative conversations from frontline operators to C-suite
• Curious, customer-first mindset with a bias toward repeatable processes and continuous improvement
• Bachelor's in Computer Science, Engineering, Information Systems, or equivalent experience
• Willingness to travel approximately 25–30%

Responsibilities

• Lead technical strategy from discovery through proposal, demo, and post-sale alignment for enterprise opportunities
• Translate operational challenges into orchestrated customer journeys and scalable reference architectures
• Design and deliver tailored demos and proof-of-concepts, including full configuration of demo environments independently
• Build ROI models and outcome-driven business cases around access, containment, cost-to-serve, completion, and revenue impact
• Feed structured insights back to Product and GTM; contribute to reusable playbooks, assets, and enablement content

Benefits

• Medical, dental, vision insurance
• Health savings and flexible spending accounts
• Mental health and wellness program (EAP)
• Paid time off including vacation, holiday and sick time
• 401(k) retirement plan with company match up to 6% after one year
• Tuition reimbursement & in house learning platform
• Service awards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior