Solutions Engineer

Gen Digital Inc. • New York, NY

1d • $124,800 - $141,440

About The Position

As a Solutions Engineer, you will take on a pivotal role as the primary technical liaison between our Sales, Partner Success, Product and Marketing teams. Your focus will center on engaging directly with clients, driving go-to-market strategies, and collaborating with cross functional teams to cater to the needs of publishers, fintechs and banks. This entails orchestrating demonstrations, documenting best practices, and delivering tailored technical solutions to meet client requirements. You will play a critical role in accelerating the adoption of Digital Marketplace Infrastructure as a client facing member of the Revenue team. Together, we aim to empower regional and community banks, as well as credit unions, to thrive within the digital landscape.

Requirements

• Minimum of 7 years of experience in a sales engineering or technical account management role, preferably with financial institutions, enterprise tech or consulting firms.
• Strong project management skills to guide sales and onboarding process between Engine, its channel partners and end clients
• Proficiency in presenting technical concepts to both technical and non-technical audiences.
• Experience creating and conducting product demonstrations and leading technical discussions with clients.
• Ability to understand customer requirements and translate them into technical solutions.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
• Detail-oriented with strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Take on lead Solution Engineering role with Engine Sales, Partner Success Product and Marketing as well as working with our ecosystem partners and clients
• Collaborate with sales teams to understand customer requirements and develop technical solutions that align with the capabilities of our financial technology products.
• Conduct product demonstrations and presentations to prospective clients, showcasing the technical features and benefits of our solutions.
• Support technical onboarding with detailed account plans and customized technical specifications
• Serve as a technical expert during sales meetings, addressing customer inquiries and providing insights into how our products can address their specific needs.
• Customize proofs of concept (POCs) to showcase the value proposition and potential ROI for each client.
• Work closely with product development teams to provide feedback on customer requirements and contribute to the enhancement of product features.
• Responsible for developing internal and external documentation around best practices and processes. Primarily focused on technical documentation for new products.
• Work with marketing to develop new product marketing materials around new GTM initiatives as well as technical documentation and integration guides
• Assist in the preparation of technical proposals, responses to requests for proposals (RFPs), and compliance requests ensuring alignment with customer needs, regulation and technical specifications.
• Conduct training sessions for sales teams on product functionality, technical specifications, and competitive positioning.
• Stay updated on industry trends, competitor offerings, and emerging technologies to continuously enhance product knowledge and sales effectiveness.

Benefits

• flexible working options
• time off
• competitive pay
• benefits
• well-being programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed