Solutions Engineer

Sweatpals • Austin, TX

12d

About The Position

Sweatpals is seeking a Solutions Engineer to join their Success Team. This role acts as a technical partner for hosts, functioning as a host-facing developer. The day-to-day involves engineering tasks such as designing integrations, building and debugging implementations, shaping APIs and workflows with the product/engineering team, and writing code/configuration to unlock value for hosts and expedite migration processes for studios, gyms, and event hosts. The ideal candidate can handle complex, real-world technical challenges, including reading logs, reasoning about systems, writing scripts, and translating ambiguity into working solutions that can be clearly explained to non-technical stakeholders.

Requirements

• 4–7+ years in software engineering, solutions engineering, sales engineering, forward-deployed engineering, developer advocacy, or technical customer success — with significant hands-on building.
• Developer-first skill set: Strong fundamentals (APIs, auth, webhooks, databases, data modeling)
• Comfortable writing production-quality scripts/services (Python, JavaScript/TypeScript, SQL/Postgres or similar)
• Can work with JSON, CSVs, ETL-style transforms, and automation
• Integration + migration mindset: you enjoy making systems talk to each other, and you can reason about failure modes, retries, rate limits, and observability — and you naturally turn hard-won integration/migration lessons into reusable patterns, tooling, and defaults that make the next implementation smoother than the last.
• Strong communicator with non-technical stakeholders: you can explain tradeoffs, timelines, and technical concepts in a way that builds trust and clarity.
• High ownership + project leadership: you can run multiple workstreams, keep stakeholders aligned, and drive to “working in production,” not just “sounds good in a doc.”
• Product instincts: you spot patterns across host needs, propose scalable solutions, and help evolve the platform rather than endlessly solving the same one-off problem.
• Startup energy: scrappy, resourceful, energized by ambiguity, and excited to build systems from the ground up.

Nice To Haves

• Experience supporting a two-sided marketplace or platform business
• Familiarity with fitness, wellness, events, ticketing, or memberships
• Experience with internal tooling/automation (Zapier, Airtable etc.)
• Experience with instrumentation/monitoring or analytics pipelines
• Experience working directly with external developers (partners, agencies, host tech teams)

Responsibilities

• Be the technical owner of host success post-sale — ensuring technical discovery, solution design, integration delivery, and long-term reliability for key hosts.
• Design and build host-specific solutions using APIs, webhooks, OAuth, event-driven patterns, and scripting (Python/JS). This includes prototypes, data transforms, and one-off tooling when needed.
• Lead complex integrations end-to-end (ticketing/memberships, CRMs, marketing tools, payments, analytics, community platforms, etc.) by translating requirements into technical designs and shipping working implementations, with support of your product and success counterparts.
• Handle data migrations and data correctness: import/export, mapping, deduping, validation, backfills, and ongoing syncs — with strong attention to integrity and edge cases.
• Troubleshoot like an engineer: reproduce issues, inspect payloads, debug API/webhook failures, diagnose performance or data issues, and partner with Engineering on fixes.
• Create scalable technical playbooks: internal docs, reference architectures, reusable scripts, and SOPs that reduce time-to-value and make success delivery repeatable.
• Partner tightly with Success Managers to run implementations with great communication, crisp next steps, and a “no surprises” experience for hosts.
• Be the technical voice of the host internally: surface product gaps, integration patterns, and recurring blockers — and help prioritize what Engineering should build to remove them.
• Define and track implementation/technical success metrics (time-to-first-event, time-to-first-$, integration error rates, data freshness, migration quality, churn risk signals) and use them to drive continuous improvement.

Benefits

• Ownership, not a narrow channel or templated playbook
• Opportunity to build systems from the ground up
• Ship real technical solutions that show up in the real world for hosts and their communities
• Clear thinking, strong execution, and measurable outcomes
• Work with smart, motivated teammates who move fast and bring their best every day
• Meaningful impact on the company, the product, and the lives of Pals and Hosts in our community
• Challenge, autonomy, and a mission with heart

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed