Solutions Engineer

Cisco • Herndon, VA

6d • $202,400 - $257,900 • Hybrid

About The Position

The Solutions Engineer (SE) role at Cisco is foundational to our customer success strategy. The SE acts as the "CTO" for their accounts, leading technical engagements and driving the strategic direction. They partner with the Sales Account Executive (AE), who acts as the "CIO," to listen, learn, and solve the customer's most complex challenges. The ultimate goal is to propose technology solutions that meet customer needs while hitting business targets and retiring quota. SEs are encouraged to maintain expertise across key domains, including Routing, Switching, Security, Data Center, and Collaboration. Through quarterly learning and certifications, they are challenged to constantly evolve their technical skills. By sharing specific technology affinities and helping others within US Commercial, SEs can gain executive visibility and be recognized as a top engineer. Success is measured by customer success and happiness, meeting and exceeding sales goals, achieving industry certifications, ensuring procured technology is successfully adopted and performs as expected, and acting as the primary point of contact (POC) for all things technical for customers. Effective time management is essential to balance internal and external demands. As we operate in the AI era, SEs are encouraged to use their assigned AI Agent to automate time-consuming tasks so they can focus on their most critical, high-impact goals.

Requirements

• Deep Routing and Switching knowledge (strong SASE, SDWAN, BGP, OSPF, VXLAN Fabric technologies, deployment, architectural, and operational knowledge).
• Previous sales engineering experience – 3+ years or more.
• Willingness to travel to meet customers.
• Baseline understanding of Security (Zero Trust) and ability to talk through key aspects.
• Broad understanding of Voice and Collaboration solutions and their interaction with campus, Data Center, and WAN architectures.
• Understanding of APIs and their use in automation for operations improvements.

Nice To Haves

• Strong verbal and written communication skills.
• Deep dive skills in Routing, Switching, Security, and Data Center.
• Experience in US Commercial sector sales.
• Ability to lead a room.
• Experience in dealing with Enterprise Architectures with a high degree of complexity.
• CCNP and CCIE in Routing/Switching, Security, or Data Center (either single or multiple certs).
• Living in Norfolk or Virginia Beach is highly recommended.

Responsibilities

• Drive sales and solutions to meet customer challenges.
• Act as the "CTO" for assigned accounts, leading technical engagements and strategic direction.
• Partner with Sales Account Executives to listen, learn, and solve customer challenges.
• Propose technology solutions that meet customer needs and achieve business targets.
• Maintain expertise across key domains including Routing, Switching, Security, Data Center, and Collaboration.
• Continuously evolve technical skills through learning and certifications.
• Share technology affinities and help others within US Commercial.
• Meet and exceed sales goals.
• Achieve industry certifications.
• Ensure procured technology is successfully adopted and performs as expected.
• Act as the primary point of contact (POC) for all technical aspects for customers.
• Effectively manage time to balance internal and external demands.
• Utilize AI Agent to automate tasks and focus on high-impact goals.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short-term disability coverage
• Long-term disability coverage
• Basic life insurance
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year (non-exempt)
• Flexible vacation time off program (exempt)
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• Up to 80 hours of unused sick time carried forward
• Additional paid time away for critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses (for non-sales roles)
• Performance-based incentive pay (for sales roles)
• Cisco restricted stock units

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed