Solutions Engineer
About The Position
Built on service. Powered by people. Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next. Job Overview The Pre-Sales Engineer – Managed IT partners with Solutions Architects, Sales teams, and Technology & Security Consultants to assess prospective client environments and translate business and technical needs into practical, scalable IT solutions. This role evaluates infrastructure, cloud, networking, and security technologies; develops clear recommendations, proposals, diagrams, estimates, and statements of work; and helps clients understand the path from their current environment to a stronger future state. By connecting technical discovery to solution design and supporting a smooth handoff to implementation, this role establishes the foundation for successful projects and long-term client partnerships.
Requirements
- Five or more years of experience in IT infrastructure, networking, systems engineering, technical consulting, or a related discipline.
- Strong working knowledge of core infrastructure technologies, including Windows Server, virtualization, storage, switching, firewalls, Microsoft 365, Azure, identity and access management, and Group Policy.
- Demonstrated ability to assess complex technical environments, identify gaps and risks, and design scalable solutions aligned with client needs and industry best practices.
- Experience in a client-facing or pre-sales capacity, with the ability to establish credibility, manage expectations, and communicate technical concepts to both technical and business audiences.
- Proficiency in developing technical proposals, solution diagrams, quotes, cost estimates, and statements of work with strong attention to detail.
- Strong analytical, troubleshooting, organizational, and problem-solving skills, including the ability to manage multiple assessments and priorities within established timelines.
- Effective written and verbal communication skills and a collaborative approach to working across Sales, technical delivery teams, managed services practices, vendors, and client stakeholders.
- Commitment to continuous learning, professional development, ethical decision-making, and delivering solutions that support the client’s best interests.
Nice To Haves
- Relevant industry certifications such as CompTIA Network+, CompTIA Security+, Microsoft Azure, Cisco CCNA, or comparable credentials are preferred; equivalent practical experience will be considered.
Responsibilities
- Participate in Business Transformation Assessments by evaluating client infrastructure, security, cloud, and operational environments and identifying risks, gaps, and improvement opportunities.
- Develop technical recommendations across technologies such as Windows Server, virtualization, storage, networking, firewalls, identity and access management, Group Policy, Microsoft 365, and Azure.
- Design managed IT solutions that use Impact-approved technologies, align with internal standards, and address each client’s technical and business requirements.
- Create accurate technical proposals, solution diagrams, quotes, cost estimates, and statements of work that clearly define scope, assumptions, dependencies, and expected outcomes.
- Present assessment findings and proposed solutions to technical and non-technical stakeholders, translating complex concepts into clear business value.
- Partner with Sales, Solutions Architects, Technology & Security Consultants, implementation teams, vendors, and other managed services practices to support cohesive solution development and execution.
- Build trusted relationships with prospective clients and vendor partners through responsive communication, sound technical guidance, and a consultative approach.
- Maintain complete assessment documentation, activity records, and time entries in Impact’s designated systems while identifying opportunities to improve pre-sales tools and processes.
- Coordinate a thorough handoff to implementation and post-sales support teams, providing the documentation and context needed for successful delivery.
- Stay current on emerging technologies, industry trends, and best practices through ongoing training, certifications, research, and internal knowledge sharing.
Benefits
- 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
- Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
- Development and growth opportunities with on-going training & continued education reimbursement
- 401(K) & retirement plans with complimentary financial advisory services
- Comprehensive health, disability, life, dental, and vision plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
