Solutions Engineer, Pro Products

ServiceTitan • US CA Remote, CA

1d • Remote

About The Position

ServiceTitan's Sales team is crucial in demonstrating the value of their software to potential customers. The Solutions Engineering team is a vital component of this effort. This role seeks a Pro Products Solutions Engineer who can assist existing customers in adopting new features by leveraging a combination of sales skills, technical software expertise, and a deep understanding of customer business processes. The ideal candidate can simplify complex information into practical business contexts for prospects, showing empathy and clarity. This role is driven by complex technical challenges and a determination to solve them, collaborating with cross-functional partners to ensure the best customer solutions are presented. This position can be based in Atlanta, GA, Los Angeles, CA, Salt Lake City, UT, or remote.

Requirements

• 1-2 years of experience in Solutions Engineering and/or relevant experience in Sales, Product, or Engineering
• Proven track record of success within or assisting the Sales organization at previous company
• Natural ability to think and act proactively to address roadblocks and issues
• Strong communication skills to work effectively with a group of people
• A desire to constantly learn and apply these learnings in your day-to-day

Nice To Haves

• Background in the Trades and/or Marketing a plus

Responsibilities

• Partner with the Pro Sales team to lead custom product demonstrations based upon business process and workflow of existing customers
• Analyze and provide objective feedback for Account Managers if customers are compatible with the recommended product and/or features
• Support on any up-selling opportunities to current customers on additional ServiceTitan products to drive increased recurring revenue
• Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition
• Create clear documentation and approach for delivery to the implementation team
• Maintain and update industry-specific scripts for the internal team to use during demos
• Respond to functional and technical elements of RFIs/RFPs
• Collaborate with cross-functional teams to share consumer insights
• Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners

Benefits

• Flexible time off
• Learning and development opportunities
• Comprehensive onboarding program
• Leadership training
• Bonusly, peer-nominated awards
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
• FSA and HSA
• 401k match
• Telehealth options including memberships to One Medical
• Parental leave and support
• Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
• On demand maternity support through Maven Maternity
• Free breast milk shipping through Maven Milk
• Pet insurance
• Legal advisory services
• Financial planning tools

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed