Solutions Engineer Native and Frameworks (Spain/Serbia)

The Solutions Engineer role at Incode is a dynamic and exciting opportunity to join a forward-thinking company at the forefront of identity innovation. As a Solutions Engineer, you will play a pivotal role in implementing Incode's revolutionary identity solutions, collaborating with cross-functional teams to support various areas such as sales, product development, and customer success. Your expertise will contribute to the successful integration and deployment of cutting-edge identity solutions for clients in the EU. This role offers the chance to make a significant impact in revolutionizing the way identities are managed and protected.

Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future

Help triage, debug and pull engineers, when necessary, to mitigate incidents and solve implementation challenges

Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase

Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process

Develop and contribute to internal and external knowledge bases

Be a champion for Incode’s customers and hold our teams to a high standard of customer service

BS degree in Computer Science or in related field

Minimum 5-years’ experience in similar roles, ideally in an enterprise SaaS environment

Understanding of APIs, SDKs, and cloud computing technology

Experience developing Mobile iOS and/or Android Native Apps, knowledge of swift, kotlin, java, cocoapods and maven

Experience developing Mobile Apps based on Framework such as React Native, Flutter, Xamarin

Experience with HTTP based on JSON services

Experience with HTTP client tools like postman or insomnia

Experience developing scripting or batch processes using sprint batch, shell script or python

Experience integrating third-party Mobile SDKs is a plus

Experience and knowledge of Java applications or microservices (spring-boot) used to create backend services is a plus

Good understanding of business processes

Familiarity with computer networks and IT security management

Familiarity with cloud-based technologies platforms like

• Meaningful Equity
• Flexible Working Hours & Workplace
• Open Vacation Policy
• Wellness Program
• International Travel Opportunities
• Additional benefit package according to location (401k, medical insurance, etc.)