Solutions Engineer, Managed Services

Net at Work

57d • $100,000 - $120,000 • Onsite

About The Position

As a Managed Services Solution Engineer, you will be focused on mid-market clients (typically 50-500 employees / ~$10-200M revenue). Your mission: design compelling, technically feasible, commercially sound IT solutions (cloud, managed services, infrastructure, security, business applications) and craft high-quality proposals that differentiate us in the competitive marketplace. You will work closely with sales leadership, services delivery leadership, vendor partners and client stakeholders.

You will also establish standards, tools and repeatable processes for solution development and proposals, and drive continuous improvement. You will be both a hands-on practitioner (designing high-value solutions) and a leader shaping the services proposition for the business.

Requirements

• 3+ years of experience as a Senior Engineer or Sales / Solutions Engineer for managed services solutions, with a focus on cloud, security, and other emerging technologies.
• Industry certifications preferred, especially MSCSE, CCNE, CISSP.
• Industry experience delivering highly available, highly scalable managed IT solutions.
• Experience creating high level estimates based on limited requirements.
• Master at generating functional and technical Solution Design deliverables for both internal and external audiences.
• Ability to travel throughout North America.
• Business acumen: ability to build cost models, pricing proposals, ROI/value cases, articulate business benefit of technology.
• Leadership mindset: experience building and leading a technical team, fostering collaboration, accountability, and high performance.
• Comfortable working in a fast-moving services environment; able to handle multiple simultaneous opportunities and priorities.
• Experience with managed services business models, service-catalog design, recurring revenue models.
• Familiarity with mid-market ERP/CRM/cloud solution vendors and the challenges of companies in the 50-500 employee range.
• Excellent interpersonal and relationship-building skills; able to collaborate with sales, delivery, vendor partners, and client stakeholders.
• Strategic thinker with hands-on execution capability – able to roll up sleeves and lead design efforts when needed.
• Metrics-driven: uses data (win rates, cost models, pipeline) to continuously improve the solution-engineering process.
• Passion for staying current on technology and services trends, and for translating them into practical commercial advantage.
• This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.

Responsibilities

• Lead the end-to-end solution engineering and proposal lifecycle for mid-market opportunities: discovery, requirements gathering, solution architecture, cost modelling, implementation roadmap and proposal document creation.
• Collaborate with sales account executives, partner/alliances teams and delivery leads to understand client business challenges, define value propositions, and align solutions accordingly.
• Own and refine the services solution catalog for the mid-market: managed IT, cloud services, security & compliance, infrastructure, business applications, migrations, integrations, etc. (consistent with our managed service offering).
• Develop reusable templates, architectures, reference designs, cost calculators, proposal frameworks and documentation libraries to drive efficiency, quality and consistency.
• Maintain deep understanding of vendor ecosystems, technology trends, competitive landscape and mid-market buyer priorities. Translate that into differentiated solutions.
• Present solution proposals and architectures to senior client stakeholders and internal executives; articulate value, manage objections, adjust design to meet constraints.
• Monitor win/loss data, feedback from clients and delivery teams to iterate on solutions and improve proposal success rates.
• Collaborate with services delivery to ensure the hand-off from sales to implementation is smooth and ensures solutions proposed are practical, scalable and deliverable.
• Drive innovation in how we package services (offerings, pricing, delivery models) for the mid-market to support growth and profitability.

Benefits

• Health and Welfare (Medical, Dental, Vision)
• Accident, Critical Illness, and Hospital Indemnity
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Transportation and Parking Accounts
• Health Savings Accounts (with company contribution)
• Retirement Planning (401k with matching contribution)
• Legal Benefits
• Identity Theft Protection
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
• 8 Paid Holidays per year, including 1 floating holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed