Engineer 1, Installation-Managed Enterprise Services

Comcast•Naperville, IL

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary This job ensures the effective deployment and support of managed services equipment, facilitating customer installations and ongoing maintenance. It involves troubleshooting connectivity issues, optimizing network performance, and collaborating with teams and external partners. The role supports knowledge sharing through training and fosters excellent internal and external relationships.

Requirements

Critical Thinking
Problem Solving
Customer-Focused
Professional Etiquette
Professional Integrity
Relationship Building
Teamwork
Technical Knowledge
Workplace Organization
0-2 Years Relevant Work Experience
Bachelor's Degree (preferred, but coursework and experience or extensive related professional experience may be considered)

Responsibilities

Implementing and validating remote managed services equipment setup
Ensuring technical specifications and operational standards are met for new customer onboarding
Conducting diagnostic testing and troubleshooting for optimal managed services performance
Resolving connectivity and equipment issues for both new installations and existing setups
Collaborating with network providers to diagnose and rectify off-network connectivity issues
Maintaining service delivery consistency and minimizing customer downtime
Documenting configurations, procedures, and service records for service assurance continuity
Training and mentoring teams to support knowledge sharing and service quality enhancement
Engaging in professional development to stay current with managed services technologies
Fostering relationships with internal and external stakeholders to ensure service excellence
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.