Mid-level Managed Services Engineer

Cyberlocke, LLC•McKinney, TX

1h•$65,200 - $92,500•Onsite

About The Position

At Cyberlocke we design solutions for your most complex IT challenges. The Mid-level Managed Services Engineer will be key in supporting our managed services clients by delivering troubleshooting, maintaining critical IT infrastructure, and driving operational excellence across diverse environments. We live our values with each other and with our customers. Our values guide us for how we hire, perform, and reward at Cyberlocke. This is an in-office position and has rotating 24/7 shifts. All shifts are in office. A great opportunity to join a fast-growing company, Cyberlocke is looking for a Mid-Level Managed Services Engineer who is passionate about helping clients with their technical and functional information technology needs. You’ll leverage your expertise in Systems and Network Engineering to resolve complex technical challenges, lead system optimizations, and support documentation and process improvement within the team. If you enjoy solving problems, collaborating with cross-functional teams, and improving infrastructure stability, this role is for you.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field
Equivalent work experience may be considered in lieu of degree
Router, firewall, WAP, and network switch configuration and administration experience
Windows Server, Active Directory, GPO, Folder Redirection, Roaming Profiles
Linux/Unix Systems (Red Hat, Ubuntu, etc.)
Office 365, Azure AD, Exchange, and cloud-based identity management
AWS and Azure cloud services
VMware/Hyper-V virtualization platforms
Network protocols and services: DNS, DHCP, VPN, TCP/IP, VOIP
Experience with SNMP, WMI, and systems monitoring
PowerShell, Ansible, Python scripting for automation
Backup and redundancy tools: Veeam, SolarWinds, native cloud backups
IT documentation and knowledge base management

Nice To Haves

Fortinet NSE 1-4
Azure Fundamentals or Associate
AWS Certified Solutions Architect – Associate or equivalent
CompTIA Network+ or Security+
VMware or Red Hat certifications
ITIL Foundation

Responsibilities

Own and resolve high-level technical issues with a customer-first mindset
Proactively monitor, maintain, and optimize client network and infrastructure environments
Lead troubleshooting efforts and provide Tier II escalation support across systems, networks, and applications
Manage and monitor Windows and Linux systems, including configuration, performance tuning, and system hardening
Write and maintain scripts using PowerShell, Python, or Ansible to automate routine tasks
Support system availability, backups, redundancy, and security strategies (Veeam, SolarWinds, AWS, Azure)
Collaborate with cross-functional teams, vendors, and clients to ensure timely issue resolution
Maintain detailed documentation, SOPs, and knowledge articles
Participate in the design, implementation, and support of operational systems and support tooling.
Communicate effectively with internal and external stakeholders throughout the incident lifecycle.
Manage ticket queues and SLA expectations with precision
Perform off-hours or weekend work as required in a 24/7 operational environment