Director, Managed Services

Cox Communications•Atlanta, GA

1d•Hybrid

About The Position

Cox Automotive is seeking a Director to lead a significant part of its Managed Services organization, which supports dealer clients with products like Dealer.com and Xtime. This role focuses on shaping how AI and automation impact the team's operations. It's a leadership position with significant scope and budget, aimed at influencing the operating model. The position is hybrid, requiring candidates located within 25 miles of a Cox Automotive hub (Burlington, VT; Atlanta, GA; or Kansas City) to come into the office three days a week. The role involves owning multiple evolving service lines across different Cox Automotive products, requiring comfort operating across brands and teams.

Requirements

Bachelor's degree and 10 years' experience in operations, digital services, or marketing services leadership (alternative: Master's plus 8 years, Ph.D. plus 5 years, or 14 years relevant experience)
5+ years in a people leadership role, including direct experience leading and developing other people leaders, not solely individual contributors
Experience owning outcomes across multiple functions or service lines, not a single function
Track record of taking initiative and driving outcomes
Proven ability to hold teams accountable while building a culture people want to be part of
Experience managing competing stakeholder priorities with limited resources
Direct ownership of an operating budget or OPEX line, including resourcing decisions and cost management
Hands-on experience with workflow automation, AI tools, or digital transformation initiatives
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

Experience with in a managed services or marketing agency model
Experience applying AI and automation to improve service delivery, including workflow efficiency, quality, and governance at scale
Background in automotive
Experience managing large-scale operations serving hundreds or thousands of client accounts simultaneously

Responsibilities

Take initiative and drive outcomes
Lead strategy, execution, and performance for your service lines
Translate organizational strategy into operating plans with clear milestones, and hold yourself and your teams to them
Identify problems early, make decisions, and move
Continuously assess market demand, client needs, and competitive dynamics to evolve offerings before they fall behind
Put dealers first: Ensure every service line delivers measurable value to dealers, Lead resolution of complex dealer escalations, Drive a culture where the team thinks about dealer outcomes before internal convenience, Use dealer feedback and performance data to shape how services evolve
Hold people accountable: Set clear expectations for every team and every leader, Build and maintain operational rigor across internal workflows, Create transparency around performance so problems surface early and wins get recognized, Address underperformance directly and coach through it
Work across the organization: Partner with Performance Management, Sales, Product, Marketing, HR, and other Managed Services teams, Serve as a trusted operational partner for Enterprise and OEM stakeholders, aligning service delivery with commercial goals and brand standards, Collaborate with Sales and dealer-facing account teams on new business, expansions, renewals, and strategic accounts, Navigate competing priorities across stakeholders without losing focus on service quality
Lead large, distributed teams: Lead multiple people leaders and individual contributors across Managed Services, Build, coach, and retain high-performing teams through clear expectations, real feedback, and structured development, Create clarity around roles and decision rights so the team can execute without bottlenecks, Foster a culture of ownership, collaboration, and growth
Embrace AI, automation, and what comes next: Drive efficiency and scale through AI enablement, workflow automation, and process refinement, Be genuinely excited about a future where technology changes how this team operates, Lead experimentation and adoption of new tools and operating models while maintaining quality and governance, Identify opportunities to reduce manual effort, increase throughput, and improve quality through automation and process improvement
Bring a growth mindset to every challenge.
Business growth and financial stewardship: Support revenue retention and growth by ensuring services deliver clear, demonstrable value, Manage team capacity, resourcing models, and operating expenses to deliver within budget while supporting growth, Partner with Finance on demand forecasting, headcount planning, and investment justification, Contribute to pricing, packaging, and service model evolution
Vendor and technology management: Manage strategic vendor relationships supporting service delivery, Evaluate emerging platforms, tools, and partners for scalability, quality, and cost, Partner with Procurement and Legal on selection, renewals, and negotiations

Benefits

A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Professional development and continuing education opportunities.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Extra perks like pet insurance, employee discounts and much more.
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
seven paid holidays throughout the calendar year
up to 160 hours of paid wellness annually
bereavement leave
time off to vote
jury duty leave
volunteer time off
military leave
parental leave