Managed Services Manager

Smartly•New York, NY

3d•$80,000 - $100,000•Hybrid

About The Position

Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to expand and grow their business? As a Paid Media Manager in the Smart Services team at Smartly, you will build upon your existing expertise and execute the digital advertising campaigns and strategies for our biggest Smart Service customers and drive customer engagement. You will function as the crucial link between customers, partners such as Meta, TikTok, Pinterest, Google, LinkedIn, Snapchat and more, and our internal teams (Product, Marketing Science, Sales, etc.). You’ll be at the forefront of the fast-paced online marketing industry, allowing you to learn & develop at speed whilst also growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

Requirements

Are driven to combine the work of managing your own customers, running their online marketing campaigns and building long-term relationships.
Have a minimum of 3 years of digital marketing experience in Paid Social (Programmatic would be an added plus!)
Have technical understanding and skills to be able optimize campaigns and analyze their results.
Have great communication skills to be able explain complex concepts clearly and efficiently and give consultative advice to help customers grow their performance.
Have strong spoken and written communication skills.
Are highly organized with the ability to manage multiple workflows in parallel.
Have experience collaborating across strategy, creative, and analytics teams.
Willingness to travel for client meetings, conferences, and industry events as needed.

Nice To Haves

Programmatic would be an added plus!

Responsibilities

Own the execution and optimization of digital media campaigns across paid digital platforms (Meta, TikTok, Pinterest, Snapchat, Reddit, Google, LinkedIn, ADSP and more)
Partner with clients to define performance goals, unlock strategic opportunities, and translate business objectives into media plans.
Develop and implement testing roadmaps across channels to surface actionable learnings that drive performance.
Build and maintain advanced campaign reporting, using insights to continuously refine strategy, targeting, and creative execution.
Lead regular client communication, including weekly meetings, performance deep dives, and quarterly business reviews.
Collaborate cross-functionally with our Creative Services, Marketing Science, Product and Tech Consulting teams to deliver product feedback, work through challenges and development strategies that align with improving customer’s needs and performance.
Stay ahead of industry trends, platform updates, and performance strategies to proactively inform client planning and internal best practices.
Build, manage and develop strong relationships with customers and platform reps.