Solutions Engineer III

Sinch • Chicago, IL

1d • $100,000 - $138,000 • Remote

About The Position

Sinch is seeking a senior Solutions Engineer to serve as a technical expert in its sales organization and help advance complex, strategic customer opportunities. The role calls for strong technical, analytical, and communication skills, strategic thinking, and a proactive approach to problem-solving. The successful candidate will lead projects, collaborate across teams, and act as a trusted advisor to prospects and internal stakeholders.

The position focuses on enterprise SIP trunking, programmable voice with an emphasis on agentic and AI solution components, and APIs. It includes leading technical discovery and deal strategy, designing scalable standard and custom solutions, delivering tailored demonstrations and proof-of-concepts, and ensuring effective technical handoffs to Customer Success. This is a remote opportunity for candidates residing near Sinch hub locations in Atlanta, Chicago, San Antonio, or Denver.

The annual starting salary is $100,000–$138,000. Starting pay may vary based on geography or market, skills, education, experience, and other qualifications. Applications will be accepted until at least November 2, 2026; the timeline may be flexible.

Requirements

• At least 5 years of related experience in Sales Engineering or Solutions Engineering.
• A BA/BS degree in Computer Science, IT, Engineering, or a related field, or equivalent practical experience.
• Extensive expertise in SIP and telephony systems, APIs, AI voice or agentic solutioning, CPaaS, and integrating VoIP technologies with enterprise platforms.
• Ability to build strong customer relationships, lead technical engagements, and tailor solutions to customer pain points.
• Experience managing complex technical projects and leading technical strategy in sales engagements.
• Exceptional verbal and written communication skills and an ability to influence stakeholders.
• Strong cross-functional collaboration skills and ability to partner with Sales, Product, Engineering, and Customer Success.
• Desire to work in a fast-paced, dynamic environment.
• Must reside near a Sinch hub location: Atlanta, GA; Chicago, IL; San Antonio, TX; or Denver, CO.

Nice To Haves

• Messaging/RCS experience and expertise.

Responsibilities

• Serve as the go-to expert in SIP trunking for enterprise customers, programmable voice with an emphasis on agentic and AI solution components, and APIs.
• Lead technical discovery and deal strategy for complex, high-priority opportunities.
• Design scalable, integrated standard and custom solutions, collaborating with Product and Engineering on feasibility and risk.
• Deliver tailored demonstrations and proof-of-concepts that articulate product value and address business or technical needs.
• Communicate complex information clearly and concisely to technical and non-technical stakeholders in support of business objectives.
• Develop and maintain customer relationships to advance business objectives.
• Navigate and resolve complex client issues by fostering cross-departmental collaboration.
• Create and share reusable solution patterns, internal tools, and technical artifacts to improve team productivity.
• Provide Product teams with actionable feedback and feature requests based on customer challenges and roadblocks.
• Deliver clear technical handoffs to Customer Success to ensure implementation readiness and continuity.

Benefits

• Comprehensive medical, dental, and vision plans, plus supplemental plans and telehealth access.
• Free virtual counseling resources through the global Employee Assistance Program.
• Roth and pre-tax 401(k) options with an employer match.
• Generous paid time off.
• Paid parental leave and family planning support.
• Flexible remote work offerings.
• Paid time off to support a volunteer program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior