Solutions Delivery Analyst 3

HOLT Group • San Antonio, TX

4d • Onsite

About The Position

The Solution Delivery Analyst serves as a business representative for initiatives, helping ensure stakeholder satisfaction and business value through technology solution delivery. The role investigates current-state processes, develops clear solution requirements, maps process flows, creates user stories, documents findings for business and technology audiences, and tests developed applications to support high-quality production releases. It requires adapting communication to different audiences and bridging gaps among stakeholder groups. The analyst works with Project Managers, Scrum Masters, Product Managers, Development Teams, business partners, and IT teams on requirements, consensus-building, risk management, scope, and change management. A close, trust-based relationship with business and IT partners supports alignment and adoption of new solutions.

The role captures business processes, requirements, capabilities, features, and data requirements; creates process maps, functional design documents, user stories, test cases, and other documentation; and supports solution design throughout the software development life cycle. It also facilitates stakeholder sessions, drives process improvement, assesses risks and root causes, leads change management and quality assurance activities, supports testing and releases, and provides training and guidance.

The position is based in San Antonio and works primarily in a professional office environment. Travel of up to 15%, including overnight travel, may be expected.

Requirements

• Bachelor’s or Associate’s degree in Information Technology or a related field, or equivalent work experience.
• Knowledge of Salesforce, Microsoft Dynamics 365, Snowflake, and Power Platform-specific capabilities.
• Ability to analyze, diagnose, and resolve incidents related to Microsoft Dynamics 365 Finance and Operations.
• Ability to analyze, diagnose, and resolve incidents related to Salesforce Sales & Service and Marketing Cloud.
• Ability to support enhancements, upgrades, and migrations for Microsoft Dynamics 365 Finance and Operations and Salesforce Sales & Service and Marketing Cloud.
• Proficiency in SQL to query and manipulate database data.
• Understanding of relational and dimensional data models and data normalization concepts.
• Expertise in data mapping and familiarity with data governance and cataloging.
• Ability to understand data relevance, organization, structure, and statistical significance, including trend analysis.
• Excellent communication skills, including the ability to explain complex concepts clearly to multiple stakeholders.
• Ability to identify, document, and break down requirements from epics to stories in an organized, understandable format.
• Strong meeting facilitation and leadership skills.
• Ability to collaborate flexibly and adaptively with assigned stakeholders in a team environment.
• Strong process elicitation, internal customer research, and requirements discovery skills, including creation of process flows, flow charts, data flow diagrams, use cases, user stories, and functional design artifacts.
• Ability to learn new tools quickly and take initiative to complete work.
• Self-driven decision-making and problem-solving ability.
• Understanding of waterfall and agile frameworks and ability to transition between them.
• Strong understanding of Agile methodology and ability to advocate for and educate others about it.
• Ability to deliver business-value results and solutions and influence scope changes and issue resolution.
• Ability to work in a fast-paced, rapid-iteration environment while balancing multiple priorities.
• Ability to mentor peers in documenting processes and capturing requirements.
• Ability to execute medium- to high-priority initiatives with little to no guidance.
• Understanding of testing types, including functional, regression, and performance testing, and ability to design appropriate test cases.
• Valid driver’s license.

Nice To Haves

• Six or more years of experience.
• PMP or CBAP certification.
• SAFe certification or experience working with SAFe or Agile methodology.
• MB-300: Microsoft Dynamics 365: Core Finance and Operations certification.
• MB-901: Microsoft Dynamics 365 Fundamentals certification.
• Salesforce Administrator certification.
• Salesforce Business Analyst certification.
• Salesforce CPQ Specialist certification.
• Salesforce Marketing Cloud Administrator certification.
• Exposure to enterprise data integration services such as Mulesoft, Informatica, or Azure Integration Services.

Responsibilities

• Model and reinforce HOLT’s Values Based Leadership tools, models, and processes in alignment with the company’s vision, values, and mission.
• Capture business processes, requirements, capabilities, features, and data requirements for new and existing software product solutions.
• Gather and analyze information; create process flow diagrams, process maps, functional design documents, design interfaces, and other solution artifacts; identify root causes and recommend solutions.
• Translate business requirements into organized user stories and ensure test cases are written and executed to meet business needs.
• Create functional documentation, including JAD materials, screen designs, report layouts, features, stories, use cases, and data models.
• Drive continuous improvement, recommend procedural changes, and document improvements to standards and processes.
• Synthesize information from multiple sources and work with IT and business leadership to identify root causes and develop alternatives within resource and schedule constraints.
• Facilitate regular sessions with business partners to gather requirements, understand requests, set priorities, review requirements, demonstrate completed work, and solicit feedback.
• Influence and lead peers in designing and defining solutions during ideation, discovery, initiation, and business requirements phases.
• Lead change management to support business and IT partners through transformation and solution delivery.
• Partner with Project Managers, Scrum Masters, and Product Managers throughout the software development life cycle to define objectives, establish completion criteria, ensure deliverables meet requirements, and close user stories appropriately.
• Use data-driven problem-solving and risk analysis to inform stakeholders and influence solutions.
• Identify risks associated with business activities and ensure they are measured and monitored.
• Partner with IT teams to ensure business requirements are understood.
• Work with training teams to document system scenarios and identify impacted roles for change management and training plans.
• Lead business process modeling and develop functional testing scenarios for technical teams.
• Lead quality assurance to ensure features and functions are enabled and optimized.
• Create and maintain software product documentation and standard operating procedures; support IT Change Control & Prioritization meetings and assess the effect of changes on end-user experiences.
• Research and influence industry best practices and trends to improve product and system effectiveness.
• Provide training and guidance to business users and IT teams on supported applications.
• Review system specifications and user requirements to develop detailed test cases, including varied scenarios and edge cases.
• Execute test cases manually or automatically, record results, and create automated test cases and plans as needed.
• Report bugs clearly, verify bug fixes, and ensure releases do not create production issues or breaking changes.
• Conduct testing after deployment and maintain test plans, test cases, and defect reports.
• For data-focused work, analyze, diagnose, and resolve incidents related to Microsoft Dynamics 365 Finance and Operations and Salesforce Sales & Service and Marketing Cloud; support enhancements, upgrades, and migrations for these platforms.
• Perform other duties as assigned and comply with applicable safety policies, company policies, procedures, and standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree