Solutions Delivery Analyst 3

HOLT Group • San Antonio, TX

2d • Onsite

About The Position

The Solution Delivery Analyst serves as a business representative for initiatives, helping ensure stakeholder satisfaction and business value through delivery of technology solutions. The role investigates current processes, develops clear solution requirements, maps workflows, captures requirements, creates user stories, documents findings for business and technology audiences, and tests applications to support high-quality production releases. It bridges communication between stakeholder groups and works with Project Managers, Scrum Masters, Product Managers, development teams, and business partners to manage scope-related risks, build consensus, and support alignment throughout delivery.

The analyst fosters trusted, transparent collaboration between business and IT partners and helps guide change management and adoption of new solutions. The role supports the software development life cycle, from discovery and requirements through delivery, quality assurance, deployment, and post-deployment testing. It also documents processes and procedures, helps develop training plans, supports change-control and prioritization activities, and provides application guidance to business users and IT teams.

The position focuses on business and data analysis involving Salesforce, Microsoft Dynamics 365, Snowflake, and Power Platforms. It includes analyzing and resolving incidents and supporting enhancements, upgrades, and migrations for Salesforce Sales & Service and Marketing Cloud and Microsoft Dynamics 365 Finance and Operations. The analyst also works with SQL, data mapping, data models, data governance, and enterprise data integration services. The role works primarily in a professional office environment, involves travel of up to 15% (including possible overnight travel), and requires a valid driver’s license. It has no supervisory responsibilities.

Requirements

• Bachelor’s or associate’s degree in Information Technology or a related field, or equivalent work experience.
• Six or more years of experience preferred.
• Excellent communication skills, including the ability to simplify complex concepts for varied stakeholders.
• Ability to identify, document, and break down requirements from epic to story level in an organized, understandable format.
• Strong meeting facilitation and leadership skills, with the ability to keep meetings focused and productive.
• Ability to collaborate flexibly and effectively with assigned stakeholders in a team environment.
• Strong process elicitation, internal-customer research, and requirements-discovery skills, including creation of process flows, flow charts, data-flow diagrams, use cases, user stories, and functional-design artifacts.
• Ability to learn new tools quickly, take initiative, and make sound decisions independently.
• Strong understanding of waterfall and agile frameworks and ability to work across both; understanding of Agile methodology and ability to advocate for and educate others.
• Ability to deliver business-value results and solutions, influence scope-change processes, and identify and resolve issues.
• Ability to work in a fast-paced, rapid-iteration environment while balancing multiple priorities.
• Ability to mentor peers in documenting processes and capturing requirements, and to execute medium- to high-priority initiatives with little or no guidance.
• Strong understanding of testing types, including functional, regression, and performance testing, and ability to design appropriate test cases.
• Proficiency in SQL to query and manipulate database data.
• Experience analyzing, diagnosing, and resolving incidents related to Microsoft Dynamics 365 Finance and Operations and/or Salesforce Sales & Service and Marketing Cloud, as applicable to the relevant SDA focus.
• Ability to support enhancements, upgrades, and migrations for Microsoft Dynamics 365 Finance and Operations and/or Salesforce Sales & Service and Marketing Cloud, as applicable to the relevant SDA focus.
• Understanding of relational and dimensional data models and data normalization concepts.
• Expertise in data mapping and familiarity with data governance and cataloging.
• Ability to understand data relevance, organization, structure, and statistical significance, including trend analysis.
• Valid driver’s license.
• Ability to travel up to 15%, with overnight travel possible.

Nice To Haves

• Relevant certifications preferred, including PMP or CBAP.
• SAFe certification or experience working with SAFe or Agile methodology.
• MB-300: Microsoft Dynamics 365: Core Finance and Operations certification.
• MB-901: Microsoft Dynamics 365 Fundamentals certification.
• Salesforce Administrator certification.
• Salesforce Business Analyst certification.
• Salesforce CPQ Specialist certification.
• Salesforce Marketing Cloud Administrator certification.
• Exposure to enterprise data integration services such as MuleSoft, Informatica, or Azure Integration Services.

Responsibilities

• Model, promote, reinforce, and reward consistent use of HOLT’s Values Based Leadership tools, models, and processes in alignment with the company’s vision, values, and mission.
• Capture business processes, requirements, capabilities, features, and data requirements for new and existing software solutions.
• Gather and analyze information; create process flow diagrams, process maps, functional design documents, interface descriptions, and related artifacts; identify root causes and propose solutions.
• Translate business requirements into user stories and ensure test cases are written and executed to meet business needs.
• Create functional documentation, which may include JAD materials, screen designs, report layouts, features, stories, use cases, and data models mapping inputs, outputs, and interfaces.
• Drive continuous improvement of standards and processes; recommend and document procedural changes.
• Synthesize information from multiple sources, help identify symptoms and root causes, and work with IT and business leadership on alternative solutions within resource and schedule constraints.
• Facilitate regular sessions with business partners to gather requirements, clarify priorities, review completed work, and solicit feedback.
• Influence and guide peers in solution design and in the ideation, discovery, initiation, and business-requirements phases of initiatives.
• Lead change management to support business and IT partners through transformation and solution delivery.
• Partner with Project Managers, Scrum Masters, and Product Managers throughout the software development life cycle to define and document clear objectives.
• Define completion criteria, ensure deliverables meet documented requirements and business needs, and ensure user stories are appropriately closed.
• Use data-driven problem-solving and risk analysis to inform stakeholders and influence solutions; identify business risks so they can be measured and monitored.
• Partner with IT teams to ensure requirements are understood.
• Work with training teams to document system scenarios and identify impacted roles to support change-management and training plans.
• Lead business process modeling and develop applicable functional testing scenarios.
• Lead quality assurance to ensure features and functions are enabled and optimized.
• Create and maintain software usage documentation and standard operating procedures.
• Support IT change-control and prioritization meetings and help discover and estimate the impact of changes on end-user experience.
• Research and apply relevant industry practices and trends to improve products and systems.
• Provide training and guidance to business users and IT teams on supported applications as needed.
• Review system specifications and user requirements to develop detailed test cases, including scenarios and edge cases.
• Execute test cases manually or automatically, record results, create automated test cases and plans as needed, and maintain test plans, cases, and defect reports.
• Report bugs with clear details, verify fixes do not introduce new issues, and help ensure releases do not cause production issues or breaking changes.
• Conduct testing after deployment to verify quality in the live environment.
• Analyze, diagnose, and resolve incidents related to Microsoft Dynamics 365 Finance and Operations and Salesforce Sales & Service and Marketing Cloud.
• Support enhancements, upgrades, and migrations for Microsoft Dynamics 365 Finance and Operations and Salesforce Sales & Service and Marketing Cloud.
• Use SQL to query and manipulate database data; apply data mapping, data-model, normalization, governance, cataloging, and trend-analysis knowledge.
• Work safely and comply with applicable safety policies and company policies, procedures, and standards; perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree