Solutions Coordinator

MCNAUGHTON MCKAY GROUP•Suwanee, GA

4d•Onsite

About The Position

The Solutions Coordinator provides operational support for all Solutions Group activities. This role interfaces with the Engineered Solutions Group to coordinate the fulfillment of custom-designed Engineered Solutions orders, managing all phases of product delivery from defining customer requirements to final product documentation. The position involves utilizing the business system for project management, order entry, and supplier coordination.

Requirements

High school diploma, some higher education preferred.
Two or more years of product, sales, technical and/or customer service experience within the Electrical distribution industry.
Excellent communication skills.
Product knowledge of the key vendors delivered by Mc-Mc.
Knowledge of Microsoft Office Suite of tools as well as the Mc-Mc Business System.
Ability to organize and prioritize multiple tasks with minimum supervision.
Maintain a professional and courteous demeanor with customers, suppliers, and fellow employees.

Responsibilities

Interfaces with the Engineered Solutions Group to coordinate the fulfillment of Engineered Solutions orders.
Coordinates all phases of delivering a product from defining customer requirements to documentation of final product delivered, including specification, design, detailing, build, delivery, quality, and documentation.
Maintains ACAD drawings including revisions.
Utilizes the “Value Add Module” of the business system to handle all aspects of the project.
Loads vendors, ship forms, and part numbers for solutions products and suppliers.
Enters orders in the business system and follows orders through to delivery.
Runs open order reports, notifies concerned parties of late orders, expedites orders, provides delivery status follow-up, and tracks missing or delayed shipments.
Handles customer claims and/or complaints.
Acts as the single point of contact for suppliers: enters purchase orders, follows up on orders, processes cancellations, and generates monthly reports of supplier delivery performance.
Attends supplier training.