Retail/CPG, Solutions Consultant

SymphonyAI • Houston, TX

3h • Remote

About The Position

SymphonyAI Retail is seeking a Solutions Consultant to lead AI-powered transformation in the retail and CPG industries. This role involves being an expert on the company's technology solutions, partnering with the Sales Team to secure new deals and deepen engagement in existing accounts. Key activities include pre-sales strategy and support, delivering high-quality training sessions, and influencing the product roadmap. The consultant will work directly with key CPG clients, acting as the product expert for the 1010data solution, focusing on maximizing client ROI through training and collaboration. This is an opportunity to play a critical role in developing relationships with major CPG clients in a technical and insights capacity.

Requirements

• 7+ years in SaaS Customer Success, Category Management, or Consulting for retail and CPG.
• Strong understanding of merchandising, store execution, category management, logistics, and inventory optimization.
• Exceptional storytelling, presentation, and persuasion skills.
• Direct background in a similar solutions-focused, client facing position.
• Direct experience in the Retail or CPG industry required.
• Build ROI-driven business cases, proving AI’s impact on revenue, costs, and efficiency
• Strong presentation skills in live customer demos (PowerPoint expertise desirable)
• Proven background in explaining technical product features to technical and non-technical audiences
• Strong grasp of underlying Data assets and capable to analyze raw data in Excel to assist clients with uncovering insights
• Strong interpersonal skills
• Strong attention to detail, both written and verbal
• Strong documentation skills
• Self-starter, quick study and a competitive spirit with a tenacious desire to win
• Eager to learn and grow
• Enjoys being “on-stage” preforming presentations and solution demonstrations
• Excellent in-person, phone, and written (i.e. email) communication skills
• Highly motivated to meet and exceed customer expectations

Nice To Haves

• Self-service Retail data solutions a plus

Responsibilities

• Execute successful white-glove training sessions.
• Lead monthly and quarterly customer training's for all CPG subscribers.
• Facilitate 1:1 consulting sessions with the highest tier subscribers, focusing content on their individual needs, uncovering the insights and pinpointing the potential business value for the CPG client leveraging the SymphonyAI – 1010data solution.
• Increase user engagement by providing touch points and workshops.
• Support sales and marketing in the creation of materials including videos, one-pagers etc.
• Pre-sales support; deliver tailored demos in support of sales efforts.
• Provide product feedback to development gained through training and engagement.
• Support creation of scalable standard user training.
• Become a subject matter expert both on the customer and the SymphonyAI - 1010data solutions you are supporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees