Solutions Consultant

Upshop • Toronto, ON

10d • Remote

About The Position

Upshop is seeking a Solutions Consultant (SC) to play an essential role in our sales cycle and customer relationships. The SC will leverage their technical and industry expertise to create compelling solutions for customers, demonstrating Upshop’s offerings to help them achieve their desired outcomes. This role requires close partnership with sales and customer success to proactively understand customer needs and roadmap end-to-end solutions. Upshop values attracting, developing, and retaining top talent, driven by core values of Accountability, Customer Obsession, Innovation, Excellence, and Bias for Action.

Requirements

• 3+ Years of relevant solutions or sales consulting experience.
• Experience in a retail operation, presales, or implementation consulting role at a SaaS company managing large enterprise customers.
• Experience in customer support, including preparation of PowerPoint presentations, RFP responses, Scripted and Unscripted demos, business case development, Leading Discovery Design Session and/or implementation.
• In-depth understanding of multiple retail enterprise solutions, with an emphasis on POS, OMS, Sales Audit, CRM/Loyalty, Merchandising, Allocation & Replenishment, and Analytics.
• Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media.
• Ability to explain complex concepts in a clear and understandable way.
• Clear communicator who can command a room from a C-suite down to a practitioner.
• Presentation skills being as comfortable in front of a Screen as you are with a whiteboard/in person podium presentation.
• Excellent presentation skills with experience demonstrating software products to customers with the skills to communicate the value a product brings over features a product offers.
• Aptitude for finding solutions to meet customer needs based on our modules.
• Works well with customers and internal teams to achieve common goals.
• Understanding and addressing customer needs and ensuring their satisfaction.

Responsibilities

• Directly engage with customers individually or as part of the sales team.
• Oversee and advise on the implementation of the customer's Upshop platform.
• Demonstrate business operations and technical leadership through personally developed solution architectures and implementation recommendations.
• Act as a trusted advisor to customer executive leadership for thought leadership and solution approaches.
• Extract business requirements from customers and translate them into a well-architected recommendation.
• Develop and provide forward-looking guidance and future state roadmaps.
• Leverage known best practices and solutions to reduce risk to customer implementations.
• Decompose future state goals into actionable execution plans.
• Collaborate with Upshop’s product and engineering teams to ensure customer alignment to Upshop goals.
• Serve as Subject Matter Expertise (SME) in Upshop’s Customer Journey and the Upshop platforms.
• Attend weekly team meetings and onsite team workshops as scheduled.
• Attend sales events and trade shows as scheduled.
• Stay current on industry trends and product enhancements that will help customers.
• Continuously leverage internal learning and competitive intelligence to enhance presentations and demonstrations.
• Maintain demo environment scenarios including enhancements released to showcase product.
• Partner with the sales team to meet with customers to understand their business requirements and challenges.
• Gather information to address specific needs / understand gaps.
• Help the sales team build a business case for how Upshop modules will be set up and used by the customer and how to realize potential ROI for the customer.
• Recommend a design/configuration that aligns with the customer’s objectives.
• Demo compelling solutions to address a customer’s key business challenges, presenting a desired future state and delivering a competitive advantage with measurable outcomes.
• Lead and document discovery sessions to understand the customer's business objectives and desired outcomes.
• Consult customers on best practices for implementing Upshop solutions.
• Present a vision of the solution, meeting the customer's requirements that will drive adoption and growth.
• Assist the sales team and customer account managers on scoping SOWs.
• Draft SOWs including deliverables for assigned projects.
• Lead scoping calls and make recommendations on scope to Customers and the revenue team.
• Work with both internal teams and the customer teams to ensure the solution is correctly implemented.
• Provide guidance and support throughout the sales process.
• Provide prompt and detailed handoffs to Project Teams and Customer Success Managers (CSM) to deliver against the proposed solution.

Benefits

• Base Salary + Commission

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed