Solutions Consultant

Postman • San Francisco, CA

6d • Onsite

About The Position

Postman is seeking a technically skilled, customer-focused individual to join our Technical Onboarding team as a Solutions Consultant. In this role, you will own the onboarding and adoption of our enterprise customers, guiding them from a signed contract to a secure, well-governed, and widely adopted deployment of our platform. You will act as the trusted technical advisor for each engagement, conducting discovery, designing the optimal approach, and leading the hands-on delivery. This role encompasses various engagement types, from securing and setting up a customer's enterprise instance to driving broad team adoption and API collaboration at scale. Given that most of our customers are large, security-conscious organizations in regulated industries, this is a consultative, high-impact position where you will achieve tangible technical outcomes and directly influence customer success.

Requirements

• 3-5 years of experience in a technical customer-facing role such as Solutions Engineering, Technical Consulting, Implementation, Professional Services, Technical Account Management, or Customer Success.
• A solid understanding of the software development lifecycle (SDLC), API design principles (REST, GraphQL), and common integration patterns.
• Hands-on familiarity with enterprise identity and security concepts such as SSO/SAML, SCIM provisioning, and major identity providers (Okta, Entra, OneLogin), or the ability to ramp on them quickly.
• Strong consultative instincts: the ability to run discovery, present to both technical and business audiences, and set honest expectations.
• Strong technical curiosity and a genuine desire to continuously learn and level up technically, deepening your platform expertise and picking up new tools, integrations, and capabilities as the role and product evolve.
• Proven project-management skills and the ability to keep multiple engagements on track in a fast-paced environment.
• Excellent presentation, written, and verbal communication skills, with comfort leading live, hands-on configuration sessions.
• A bias for action and a drive to get customers to value efficiently.

Nice To Haves

• Experience with APIs or platforms related to API development, testing, or documentation.
• Familiarity with cloud platforms (AWS, Azure, GCP), DevOps tooling (CI/CD, containers), and secrets-management or SIEM ecosystems.
• Experience delivering to enterprise customers in regulated industries (financial services, healthcare, insurance).
• Experience with a modern scripting or programming language (e.g., JavaScript, Python).
• Professional working proficiency in Spanish and/or Portuguese, to support customers and stakeholders across Latin America and other Spanish- or Portuguese-speaking regions.

Responsibilities

• Own structured onboarding and adoption engagements end to end, from kickoff and project planning through configuration, testing, closing, and post-engagement hypercare, serving as the single point of ownership for the platform-side rollout.
• Lead discovery into each customer's API lifecycle, team structure, collaboration patterns, and security requirements, and translate that into a project plan and workspace design tailored to their environment.
• Configure and validate enterprise security and identity controls, including SSO/SAML across multiple identity providers, SCIM provisioning and role-based access control, domain verification and capture, content migration, Secret Scanner, external vaults, BYOK encryption, and audit-log integration with customer SIEM tooling.
• Design and stand up customers' team and discovery workspaces, access controls, integrations, Private API Network, and CI/CD workflows, and enable their teams to collaborate, reuse APIs, and adopt the platform at scale.
• Drive cadence and momentum across each engagement, surface risks and blockers early, and coordinate the customer's IT, security, and engineering stakeholders, including navigating regulated-environment constraints like audit and change-control requirements.
• Deliver across a growing catalog of engagement types and ramp quickly on new service offerings as our portfolio expands.
• Partner with Sales, Solutions Architects, Customer Success, Customer Education, Customer Advocacy, and Support to ensure a coordinated customer experience, and surface expansion and reference opportunities back to the account team.
• Capture customer-observed platform gaps and feature requests, and relay product feedback and escalations to Support, Product, and Engineering.

Benefits

• full medical coverage
• flexible PTO
• wellness reimbursement
• monthly lunch stipend
• wellness programs
• donation-matching program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed