Solutions Consultant

Content Guru • Reston, VA

65d • Hybrid

About The Position

Content Guru is a leading provider of cloud communications solutions, helping businesses globally enhance customer engagement and experience through its omni-channel cloud contact center solution and bespoke integration systems. The company utilizes cutting-edge technology, including AI and propensity modeling, to create seamless customer journeys that foster loyalty and drive organizational success. Due to rapid global expansion, Content Guru seeks an ambitious and creative Solutions Consultant to join its sales team. This role involves delivering compelling software solutions to clients, ensuring their needs are met and exceeded. The ideal candidate will possess a strong understanding of the telecommunications ecosystem and a background in a client-facing SaaS or CCaaS environment, with experience engaging at the CXO level using a consultancy-based approach, focusing on personalization for different buying centers. Success in this role requires the ability to design and develop solutions aligned with customer requirements in a timely manner. The position is within a small, fast-paced team in the US office, requiring the ability to thrive in a dynamic environment.

Requirements

• Bachelor's degree or equivalent.
• Demonstrable experience as a Solutions Consultant or Architect, typically of at least 4 years.
• Highly technical background, specifically within the CCaaS or Saas space.
• Experience in building bespoke technical solutions.
• Proven ability to form strong relationships with both internal and external stakeholders.
• Good organizational skills with the ability to manage multiple work streams.
• Highly creative and analytical.
• Ability to reliably commute to our offices a minimum of 3-4 days per week.
• Right to work in the USA.

Nice To Haves

• Solid understanding of the telecommunications ecosystem.
• History of engaging at CXO level.
• Leveraging a consultancy based approach.
• Particular focus around personalization of the messaging based on the buying centre's role.

Responsibilities

• Work with Sales and liaise directly with technical and senior customer contacts to establish an in-depth understanding of customer business objectives & technical requirements.
• Identify and develop technical solutions from the Company portfolio in line with customer requirements.
• Build positive relationships with the product, provisioning and support teams to ensure the solution has buy-in and can be effectively delivered and supported.
• Build strong relationships with the customer and client, ensuring they receive exceptional service.
• Analyze requirements and design the appropriate customer solution.
• Maintain an up-to-date knowledge and understanding of suppliers and their processes to ensure that proposed solutions can be delivered in required timescales.
• Produce costs to support the technical design as required.
• Provide design solutions for additional customer requirements, working with the Engineering and Product Management departments to assist in the standardization of bespoke solutions and service.
• Develop a strong understanding of the company’s products and services and be able to communicate this technical knowledge to all audiences.
• Develop and maintain expert technical sector knowledge, with an understanding of a specific technical or market sector in order to ensure credibility to the customer and their confidence that the proposed technical solution meets their specific requirements.

Benefits

• We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level