Solutions Consultant, Workforce & HR

iQmetrix

2d • Remote

About The Position

Shiftlab is seeking a Solutions Consultant, Workforce & HR for a strategic, client- and prospect-facing role. This position is responsible for owning Enterprise client relationships and assisting in closing deals. The successful candidate will act as a credible expert voice in sales and marketing discussions, lead product demos for enterprise accounts, and provide Product with insights into the needs of enterprise HR buyers. This is a remote opportunity, with preferred locations in Regina, Vancouver, Toronto, Denver, and Davidson/Charlotte. The primary focus for this role is deal closing, with domain depth being crucial for success.

Requirements

• A closer, first — proven ability to hold your own in a boardroom with a prospect and help win the deal; this is the top filter for this role, ahead of raw domain tenure
• 10+ years in HR, retail operations, or workforce management — ideally some combination of the three
• Direct experience with hourly, frontline workforce environments at scale (retail, restaurant, or similar multi-location operations)
• Enterprise experience — you've operated inside, or served, large and complex organizations
• Working knowledge of the compliance landscape around hourly workforce management (labor law, scheduling regulations, wage/hour rules)
• Comfortable leading client-facing conversations in a consultative, expert capacity
• Conceptual (not necessarily technical) fluency with third-party integrations — payroll, POS, and internal operating systems — enough to speak credibly to a prospect's requirements and translate for internal teams
• Comfort operating across sales, customer-facing, and product work — this isn't a role for someone who wants a single lane
• Experience giving product demos or leading prospect-facing conversations
• A track record of turning an operational or HR pain point into a clear business case or product requirement
• Strong written and verbal communication — you'll be translating between sales, CS, and product regularly
• Self-starter who's comfortable building a go-to-market motion in a new vertical largely from scratch

Nice To Haves

• Hands-on technical aptitude with integrations or systems — a genuine asset if you have it, but not something we screen for
• Experience in specialty retail categories beyond telecom — apparel, jewelry, beauty, or other regulated or hourly-heavy retail
• Background with HRIS, payroll, or workforce management software
• Prior experience at an early-stage SaaS company

Responsibilities

• Sales engineering & deal closing
• Sit directly with sales as a credible expert voice in the room — this is a lead role in prospect and client conversations, not a back-seat supporting one
• Lead product demos for enterprise prospects, tailoring each pitch to that vertical's specific HR and operational pain points
• Help build and run a go-to-market strategy for specialty retail
• Partner with marketing on positioning, messaging, and collateral for new target verticals
• Bring the human side of the conversation — speak credibly to the real operational and people impact HR/workforce systems have on both the business and its frontline staff
• Speak knowledgeably to the compliance complexity around hourly workforce management — labor law, scheduling regulations, wage/hour rules — as it comes up in prospect conversations
• Translate the nuance of third-party integrations — payroll systems, internal operating systems, POS systems — well enough to speak credibly to a prospect's requirements and connect the dots for our internal teams
• Act as our in-house expert on HR and hourly-workforce issues in retail — bring that lens into prospect and customer conversations
• Gather and synthesize feedback from prospects, customers, and industry contacts to spot unmet needs before they show up in a support ticket
• Hold a seat at the table on product roadmap decisions
• Help ensure the product both innovates and checks the compliance/operational boxes enterprise HR buyers require
• Work with Product to turn market and customer signals into concrete opportunity briefs — not just “customers want X,” but why, and what it's worth
• Identify HR and workforce management pain points specific to hourly, multi-location workforces and help Product prioritize what we build next

Benefits

• Competitive starting salary
• Comprehensive benefits package for you and your entire family
• Flexible remote working environment
• Generous vacation
• Trusted sick leave program
• RRSP/401K/PF and Share Ownership plans with a match program
• Maternity, adoption, and paternity leave salary top ups
• Ten “New Baby Days” for all parents welcoming a new child into their life
• A “Cultural Day” off annually to celebrate a day of religious or cultural significance
• Up to 6 days of paid time off annually for volunteering or personal learning
• Seven-week sabbatical after every seven years of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed