Solutions Architect, AI Intake

Eve • San Francisco, CA

1d

About The Position

Eve is hiring a Solutions Architect, AI Intake to own intake setup for plaintiff law firms, from mapping how leads reach a firm through completing onboarding and bringing its voice agent live. The role specializes in configuring and improving Eve’s AI voice agent, which answers calls, qualifies potential clients, and creates leads. The architect will tune the agent using real calls and ensure that phone systems, lead sources, lead management and document systems, and scoring work together. The Customer Success Manager owns the account; this role owns whether the firm’s intake works and stays live.

This is both a build and product role. The architect will bring insights from firm implementations to product and engineering, address change requests quickly, and fix root causes in the platform or default templates. They will also help establish repeatable voice-agent evaluations and create runbooks and training so Customer Success and Legal AI Architects can handle most intake setups independently.

The role is based on-site in San Francisco or San Mateo preferred, with remote work also available. Regular travel to client sites is expected. Remote employees should plan to spend about one week per month in the Bay Area with the Intake team.

Requirements

• At least 3 years of experience in intake, legal operations, implementation, or building with AI.
• Experience running or working in intake at a plaintiff firm or similar high-volume, phone-first operation, or implementing intake systems for firms.
• Knowledge of intake edge cases, including urgent catastrophic-injury calls, existing clients seeking case updates, statute-of-limitations deadlines, and conflict checks.
• Experience writing evaluations, test-call scripts, or regression checklists for an AI system, or willingness to learn how to do so.
• Ability to understand the underlying need behind a firm's request, communicate a plan clearly, and configure the solution.
• Comfort working with systems such as phone trees, call forwarding, CRMs, webhooks, and admin portals, including troubleshooting with a firm's phone vendor and documenting solutions.

Nice To Haves

• Comfort contributing to in-product tooling, building tools, or improving the voice-agent platform.
• Experience with voice AI platforms such as Retell, Vapi, LiveKit, or Twilio, or contact-center tooling.
• Hands-on experience with legal technology such as Lead Docket, Litify, Filevine, or Clio.
• Prior experience in forward-deployed roles, solutions engineering, or implementation.

Responsibilities

• Own intake setup end to end, mapping how leads reach each firm and taking the implementation through onboarding completion.
• Configure, launch, and iteratively improve voice agents based on real calls and firm needs.
• Ensure the firm's voice agent, phone system, lead sources, lead management and document systems, and scoring work together.
• Bring cross-firm intake insights to product and engineering and help shape the intake product roadmap.
• Handle firm change requests and address their root causes in the product or default templates.
• Develop repeatable voice-agent evaluation processes and define criteria for successful agent behavior with product and engineering.
• Test voice agents against model and platform upgrades, caller interruptions, off-script callers, and long call flows.
• Write runbooks and training so Customer Success and Legal AI Architects can manage most intake setups without the architect.
• Travel to client sites as needed and, if remote, spend about one week per month in the Bay Area with the Intake team.

Benefits

• Competitive salary and equity
• 401(k) program with employer matching
• Health, dental, vision, and life insurance
• Short-term and long-term disability
• Commuter benefits
• Autonomous work environment
• Workplace setup reimbursement
• Telecommuting stipend
• Flexible time off and holidays
• Quarterly team gatherings
• In-office perks for in-office employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed