AI Solutions Architect

Thomson Reuters • Eagan, MN

2d • $100,100 - $185,900 • Hybrid

About The Position

As an AI Solutions Architect, you will help law firm customers transform how legal work gets done with Thomson Reuters Legal AI. Combining legal-practice experience, product expertise, and a practical understanding of AI, you will identify high-value legal workflows, design and test AI-enabled solutions, and help customers move successful use cases into sustained adoption. Working closely with Customer Success Managers, you will support adoption across customer organizations, with a particular focus on enabling high-value users and scaling successful workflows.

Requirements

• J.D. from an accredited US law school required.
• Prior experience practicing law required (e.g., in a law firm, in-house legal department, government, clerkship, or comparable legal practice setting).
• Proven experience in customer- or client-facing roles, ideally engaging with Enterprise or complex accounts.
• Familiarity with legal workflows and processes such as due diligence, eDiscovery, large document review, compliance, or related domains — gained through direct practice, adjacent roles, or working with legal professionals.
• Demonstrable experience with generative artificial intelligence applications.
• Substantial experience using a variety of online legal research and practice tools (e.g. Westlaw, Practical Law, HighQ, Relativity, Everlaw, etc.).
• Tech-savvy with a strong aptitude for learning new AI tools and platforms; no formal technical or programming background is required.
• Experience with basic programming (Python) and/or exploratory coding for problem-solving is a plus but not required.
• Bring experience in customer-facing roles, ideally working with Enterprise accounts.
• Understand the architecture and operation of large language models (LLMs) and are comfortable working hands-on with AI tools, even without a formal technical or engineering background.
• Approach challenges constructively, framing Thomson Reuters solutions positively and accurately.
• Are knowledgeable in due diligence, eDiscovery, managing large document sets, data rooms, and related workflows where AI can accelerate results.
• Excel at communicating technical concepts and creating clear, high-quality documentation and learning materials, and can craft persuasive presentations that resonate with non-technical and often skeptical customers by focusing on their needs and outcomes rather than just product features.
• Thrive on working directly with motivated customers to solve complex problems, including through in-person, on-site engagements.
• Bring creativity, curiosity, and a growth mindset to problem-solving, with the ability to simplify ambiguous challenges and turn them into opportunities.
• Stay up-to-date with emerging AI research and industry trends, and think critically about risks, opportunities, and societal impact.
• Embrace innovation and experimentation—you view setbacks as opportunities to learn, iterate, and improve outcomes.

Nice To Haves

• Bring experience in customer-facing roles, ideally working with Enterprise accounts.
• Understand the architecture and operation of large language models (LLMs) and are comfortable working hands-on with AI tools, even without a formal technical or engineering background.
• Approach challenges constructively, framing Thomson Reuters solutions positively and accurately.
• Are knowledgeable in due diligence, eDiscovery, managing large document sets, data rooms, and related workflows where AI can accelerate results.
• Excel at communicating technical concepts and creating clear, high-quality documentation and learning materials, and can craft persuasive presentations that resonate with non-technical and often skeptical customers by focusing on their needs and outcomes rather than just product features.
• Thrive on working directly with motivated customers to solve complex problems, including through in-person, on-site engagements.
• Bring creativity, curiosity, and a growth mindset to problem-solving, with the ability to simplify ambiguous challenges and turn them into opportunities.
• Stay up-to-date with emerging AI research and industry trends, and think critically about risks, opportunities, and societal impact.
• Embrace innovation and experimentation—you view setbacks as opportunities to learn, iterate, and improve outcomes.

Responsibilities

• Lead in-person discovery sessions, solution demonstrations, workflow workshops, and executive briefings with law firm customers to identify priority legal workflows and show how Thomson Reuters Legal AI can address them.
• Support customers throughout the lifecycle by identifying and prioritizing Legal AI use cases, advising on workflow and solution design, demonstrating relevant capabilities, and helping successful use cases scale across teams and practice areas.
• Partner closely with Customer Success Managers to develop and execute Legal AI adoption strategies for a portfolio of select law firm customers, with particular emphasis on enabling high-value users, expanding successful workflows, and supporting sustained product usage.
• Discover, test, and document best practices for applying Thomson Reuters Legal AI across customer workflows, creating reusable use cases, prompts, playbooks, and workflow patterns that can scale.
• Apply a strong understanding of the legal technology ecosystem to determine when customer needs are best addressed through Thomson Reuters products, a partner solution, an integration, or custom development, and bring together the appropriate technical and business partners.
• Support customer advocacy by communicating customer needs to Customer Success and our cross-functional partners in Product, Engineering, and Marketing, and highlighting opportunities to improve and innovate our legal AI products.
• Contribute to Thomson Reuters’ thought leadership by sharing expertise with customers and the broader market through events, advisory boards, or customer-facing content.
• Be an effective advocate for Thomson Reuters products. Understand their strengths, areas for improvement, and roadmaps, and be able to explain on multiple levels how they can be specifically applied to take customers’ client advocacy to new heights.

Benefits

• Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
• Flexible work arrangements, including work from anywhere for up to 8 weeks per year.
• Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
• Two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Market competitive health, dental, vision, disability, and life insurance programs.
• Competitive 401k plan with company match.
• Competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.
• Optional hospital, accident and sickness insurance paid 100% by the employee.
• Optional life and AD&D insurance paid 100% by the employee.
• Flexible Spending and Health Savings Accounts.
• Fitness reimbursement.
• Access to Employee Assistance Program.
• Group Legal Identity Theft Protection benefit paid 100% by employee.
• Access to 529 Plan.
• Commuter benefits.
• Adoption & Surrogacy Assistance.
• Tuition Reimbursement.
• Access to Employee Stock Purchase Plan.
• Annual Bonus based on a combination of enterprise and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Ph.D. or professional degree