Solutions Architect, AI Intake
About The Position
Eve is hiring a Solutions Architect, AI Intake to own end-to-end intake setup for plaintiff law firms using Eve's AI voice agent. The role ensures each firm's intake works in practice, from understanding how leads reach the firm through configuring the voice agent, phone system, lead sources, lead management and document systems, and scoring. The architect takes firms through onboarding completion, launches and iterates on voice agents using real calls, and is accountable for firms going live and remaining live. This is a new role combining hands-on implementation and product work. The architect will specialize in voice-agent behavior, including turn-taking, long branching conversations, tool calls, and off-script callers. They will bring recurring needs and issues to the Intake product and engineering team, improve product defaults and templates, and help create repeatable evaluations for voice agents. They will also develop runbooks and training so Customer Success and Legal AI Architects can independently handle most intake setups. The role is preferred onsite in San Francisco or San Mateo, but remote candidates may be considered. Regular travel to client sites is expected. Remote employees should plan to spend about one week per month in the Bay Area with the Intake team. The role uses Eve's voice-agent platform and evaluation tools, call recordings, transcripts and lead data, as well as each firm's phone, web, lead-management and document-management systems.
Requirements
- At least 3 years of experience in intake, legal operations, implementation, or building with AI.
- Experience running or working in intake at a plaintiff firm or similar high-volume, phone-first operation, or implementing intake systems for firms.
- Knowledge of intake edge cases, including urgent catastrophic-injury inquiries, existing-client calls, statute-of-limitations deadlines, and conflict checks.
- Experience writing evaluations, test-call scripts, or regression checklists for an AI system, or eagerness to learn how to do so.
- Ability to understand the underlying need behind a firm's request, communicate a plan clearly, and configure the solution directly.
- Ability to troubleshoot systems such as phone trees, call forwarding, CRMs, webhooks, and administrative portals, including coordinating with a firm's phone vendor.
Nice To Haves
- Comfort with code and ability to contribute to in-product tooling, build tools, or improve the voice-agent platform.
- Experience with voice AI platforms such as Retell, Vapi, LiveKit, or Twilio, or contact-center tooling.
- Hands-on experience with legal technology such as Lead Docket, Litify, Filevine, or Clio.
- Prior forward-deployed, solutions-engineering, or implementation experience.
Responsibilities
- Own intake setup end to end, from mapping how leads reach a firm through onboarding completion across the voice agent, phone system, lead sources, lead management and document systems, and scoring.
- Configure, launch, and iterate on voice agents based on firms' needs and real calls.
- Bring insights from intake setups across firms to the product and engineering teams and help shape the intake product roadmap.
- Respond quickly to firm change requests and address root causes in the product or default templates.
- Develop a repeatable voice-agent evaluation process with product and engineering, defining success criteria and testing model and platform upgrades, interruptions, off-script callers, and long conversation flows.
- Create runbooks and training so Customer Success and Legal AI Architects can handle most intake setups independently.
- Troubleshoot complex phone transfers, call flows, lead routing, and other intake-system integrations.
Benefits
- Competitive salary and equity
- 401(k) program with employer matching
- Health, dental, vision, and life insurance
- Short-term and long-term disability
- Commuter benefits
- Autonomous work environment
- Workplace setup reimbursement
- Telecomm stipend
- Flexible Time Off (FTO) and holidays
- Quarterly team gatherings
- In-office perks for in-office employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
