Solutions and Onboarding Leader - Income Verification

TransUnion • Chicago, IL

2d • Hybrid

About The Position

The Solutions and Onboarding team is responsible for building, launching, and scaling income verification solutions globally, partnering closely with Product, Technology, Legal, Privacy, and Operations. This team plays a critical role in TransUnion’s growth strategy by enabling compliant, scalable payroll and HCM data solutions across markets, starting in Canada with expansion into the U.S. and other international regions. The team reports into Income Solutions leadership and supports both internal stakeholders and external customers and platform partners. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Requirements

• 7+ years of experience in income verification, with deep expertise in payroll and HCM data solutions and how income data is sourced, validated, and delivered in regulated environments
• 10+ years of total experience in financial services, credit reporting, or closely related industries, including time in senior, customer-facing roles influencing solution delivery and customer outcomes
• Proven ability to operate in “build mode,” creating new solutions, onboarding models, and operational capabilities rather than solely executing established processes
• Strong understanding of regulatory and compliance considerations impacting income verification solutions across different geographies, and the ability to apply those requirements in solution design and delivery
• Demonstrated ability to troubleshoot complex issues, perform root-cause analysis, and drive resolution in ambiguous and fast-changing environments
• Technical fluency working with data files, schemas, and APIs to effectively partner with engineering and technology teams
• Experience interpreting data specifications, matching logic, calculations, and system workflows related to income verification solutions
• Comfort using operational tools, web portals, and monitoring or reporting systems to support production performance and issue resolution

Nice To Haves

• Experience launching income verification or payroll-based solutions across multiple international markets
• Familiarity with highly regulated financial or data-driven environments spanning different regions
• Experience working with third-party platform providers or ecosystem partners
• Interest in future team leadership as the organization continues to grow and scale

Responsibilities

• Lead the build, launch, and scaling of income verification solutions, including onboarding processes, operating models, and delivery frameworks
• Serve as the global subject matter expert for income verification, with deep understanding of solution architecture, data flows, and operational requirements
• Partner closely with Product and Technology teams to translate business and regulatory requirements into effective technical and operational solutions
• Act as a key liaison between technology teams and the business, bridging technical delivery with customer and operational needs
• Enable a consistent income verification strategy across regions by training and supporting regional teams on products, delivery models, and best practices
• Collaborate with Legal, Privacy, Disputes & Disclosure, Call Center, Finance, and Operations teams to ensure solutions meet regulatory and compliance standards
• Lead customer-facing activities including onboarding support, issue resolution, performance evaluations, and participation in customer reviews, contract discussions, and renewals
• Oversee data quality and production performance by identifying trends, investigating anomalies, and driving timely resolution of issues
• Partner with third-party platform providers to launch solutions and optimize customer adoption and effectiveness
• Play a hands-on role in customer implementations for new income verification solutions, embedding with customers during launch phases to ensure successful adoption and operational readiness
• Deliver high-touch customer support at launch, including live training sessions, webinars, and onsite engagement as needed to support rollout into customer operations
• Partner directly with customers during early implementations to identify issues, troubleshoot challenges, and refine onboarding and delivery models for broader scale

Benefits

• Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans
• Tax-advantaged HSA and FSA accounts
• Company-paid basic life and AD&D
• Optional voluntary life and AD&D for you and your family
• Short- and long-term disability
• Legal plan
• Pet insurance
• Travel accident coverage
• Adoption assistance
• Fertility planning coverage
• Caregiver support
• Dependent Care FSA for possibility of an employer match
• Complimentary Care@Work membership
• Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return
• 401(k) with employer match
• Employee Stock Purchase Plan (ESPP)
• Financial wellness resources
• Career coaching
• Optional long-term care insurance
• Tuition reimbursement
• Flexible time off for exempt employees or paid time off for nonexempt employees
• Up to 12 paid holidays per year
• Commuter benefits
• Employee discounts
• Charitable gift matching
• Paid volunteer time off
• Corporate volunteer events
• 24/7 support including professional therapy, coaching, and emotional well-being programs
• Guided meditation and resources that support physical, mental, social, and financial wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees