Principal Solutions Architect - AI Onboarding

Solo.io, Inc.

17h

About The Position

As an AI Solutions Architect at Solo.io, you'll be the technical heartbeat of our most strategic customer relationships — owning their success as they build the next generation of AI and agentic platforms on our products. This is a senior post-sales role for someone who thrives at the intersection of cloud-native infrastructure and emerging AI workloads.

Requirements

• 5+ years in a customer-facing technical role such as Solutions Architect, Customer Success Engineer, Site Reliability Engineer, or Senior Support Engineer.
• Deep expertise in cloud-native technologies, including Kubernetes, service mesh (e.g., Istio, Cilium), and API gateways and proxies (e.g., Envoy, Gloo Gateway).
• 1+ years of hands-on experience with AI/ML technologies — LLMs, agentic frameworks, model-serving platforms, or AI infrastructure.
• Proven track record managing technical relationships with large, strategic enterprise customers in a post-sales context.
• Excellent troubleshooting instincts and the ability to navigate complex, multi-team production environments.
• Strong communication and presentation skills, with the ability to translate complex technical concepts for audiences ranging from platform engineers to senior executives.
• Comfort with scripting or programming (e.g., Go, Python, Bash) for diagnostics, automation, and reference implementations.
• Bachelor's degree in a technical field, or equivalent industry experience.

Responsibilities

• Serve as the primary technical point of contact for a small portfolio of strategic accounts, developing deep familiarity with their use cases, architecture, teams, and business goals.
• Lead technical issue resolution end-to-end, partnering with Support and Engineering on escalations and driving root-cause analysis. Provide hands-on troubleshooting within your accounts where it accelerates resolution and deepens customer trust.
• Guide customers as they extend Solo.io products to support modern workloads — including AI and agentic use cases such as LLM gateways, agent-to-agent communication, and securing model traffic at scale.
• Proactively drive product adoption by identifying new use cases and surfacing opportunities for customers to gain more value from the Solo.io product suite.
• Consult with customers on architectural best practices, performance tuning, and operational excellence in their Solo.io deployments.
• Design and deliver tailored training sessions, workshops, and enablement content to grow customer self-sufficiency.
• Champion the customer inside Solo.io — translating their needs into actionable feedback for Product Management and Engineering.
• Partner with the account team (CSM, AE, SE) to identify and manage technical risk, renewal health, and expansion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior