Solutions Analyst [Multiple Positions Available]

JPMorgan Chase & Co. • Philadelphia, PA

3d • Onsite

About The Position

This role involves supporting, updating, and improving the company's core information systems, including data warehouses, CRM, ERP, and financial systems. The analyst will interact with business users to understand and document requirements, and develop new reports, processes, and system updates to fulfill business needs. This includes identifying, designing, building, testing, and deploying solutions such as custom objects, fields, page layouts, views, workflows, process builder, and security. A key focus will be on supporting, updating, and improving the company's core information system, Salesforce, and its interfaces with other systems, including reporting and financial systems. The role also requires troubleshooting, resolving, and tracking Salesforce end-user issues, as well as documenting business and functional requirements, project management activities, and data warehouse report definitions.

Requirements

• Master's degree in Computer and Information Science, Computer Science, Electronic Engineering, Computer Information Systems, or related field of study.
• One (1) year of experience in the job offered or as Solutions Analyst, Salesforce Administrator, Salesforce Systems Administrator, or related occupation.
• One (1) year of experience implementing workflow or data capture implementations in Salesforce-based systems.
• One (1) year of experience in process optimization of workflows, data captures, and backend processing in Salesforce-based systems.
• One (1) year of experience leading regular meetings with cross-functional business stakeholders to discuss requirements, conduct design reviews, and present status updates.
• One (1) year of experience implementing automation in Salesforce through workflow rules and flows.
• One (1) year of experience administering and implementing Salesforce tools and technologies, including Sales Cloud, Marketing Cloud, Experience Cloud, Analytics, Data Quality management, and CI/CD processes.
• One (1) year of experience managing business-critical data, ensuring high data quality standards, performing data import and export operations, and maintaining data integrity.
• One (1) year of experience streamlining code management, change management, and data quality processes using Salesforce Data Loader, third-party data providers, and CI/CD tools.
• One (1) year of experience integrating and supporting third-party applications including third-party data providers.
• One (1) year of experience driving the implementation of internal integrations, including email-to-case and integration of party and accounting data.
• One (1) year of experience managing complex security and user settings, including single sign-on, permission sets, profiles, and sharing configurations.
• One (1) year of experience maintaining at least five (5) Salesforce integrations simultaneously that are relied upon by a business.
• One (1) year of experience conducting system testing and user acceptance testing in Salesforce, as well as integration testing with internal and third-party systems.
• One (1) year of experience gathering requirements, documenting business processes, and proposing designs solutions.
• One (1) year of experience supporting large Salesforce instances of more than 400 internal users and more than 10,000 platform users by using Salesforce to support multiple business functions simultaneously, including sales and marketing, customer service, and internal client management processes.
• Salesforce Certified Advanced Administrator certification.

Responsibilities

• Support, update, and improve the company's core information systems, including data warehouses, CRM, ERP, and financial systems.
• Interact with business users to understand and document requirements.
• Develop new reports, processes, and system updates to fulfill business needs.
• Identify, design, build, test, and deploy solutions, including custom objects, fields, page layouts, views, workflows, process builder, and security.
• Support, update, and improve the company's core information system, Salesforce, and its interfaces to other systems, including reporting and financial systems.
• Troubleshoot, resolve, and track Salesforce end-user issues.
• Document business and functional requirements, project management activities, and data warehouse report definitions.
• Work with internal and external project resources.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level