Solution Operations Associate Director

IQVIA • Durham, NC

26d • $86,000 - $239,500

About The Position

The Solution Operations Associate Director plays a hands-on, tactical role at the intersection of product strategy, service operations, and client delivery. The position translates strategy and direction for IQVIA information assets and solutions into clear, scalable operating processes that enable consistent execution across client service teams.

The role converts product strategy into scalable operational processes, policies, and service guidance that support effective customer delivery. It connects product and client service teams, influences cross-functional stakeholders to drive timely decisions, and uses customer feedback and operational performance insights to continuously improve the service experience.

Requirements

• Bachelor’s degree required.
• At least 7 years of experience in operations, product operations, client services, service delivery, information services, or a related field.
• Demonstrated ability to translate product or business strategy into practical operational processes and customer-facing execution.
• Strong operational mindset, including experience evaluating operational performance, identifying and mitigating risks, improving processes, establishing cadences, and driving cross-functional decisions.
• Experience leading complex, cross-functional projects and partnering effectively with product, project management, and client-facing teams.
• Demonstrated ability to influence and drive outcomes without direct authority.
• Strong client orientation and experience incorporating customer feedback into improvements to products, services, or operating models.
• Strong business acumen, communication, change leadership, problem-solving, and stakeholder management skills, including the ability to navigate ambiguity and make sound decisions with incomplete information.
• Management or team leadership experience, with the ability to develop talent and build effective partnerships.
• Curiosity, proactivity, and comfort operating in an evolving and sometimes ambiguous environment.

Nice To Haves

• Healthcare, life sciences, pharmaceutical, or healthcare data experience; experience in other data- or information-intensive industries may be considered.
• Knowledge of IQVIA information assets, databases, and products.
• Prior IQVIA client service experience.

Responsibilities

• Translate product strategy and business direction into scalable operating models, service processes, policies, and client-facing execution plans.
• Serve as the operational bridge across product, solutions management, account management, client service, and delivery teams to ensure alignment and consistent execution.
• Establish and manage operating cadences, service standards, procedures, and commercial guidance, including pricing and discounting practices.
• Gather customer and internal feedback to identify trends, resolve service gaps, and drive continuous improvement across products and the client experience.
• Lead cross-functional initiatives, managing priorities, timelines, and decisions while influencing stakeholders without direct authority.
• Monitor operational performance, identify risks, and drive mitigation strategies to support service delivery.
• Make informed decisions in ambiguous or evolving situations, balancing business needs and operational risks.
• Lead change management efforts, building alignment and driving adoption of new processes and ways of working.
• Develop training, enablement, and communications so teams understand product offerings, processes, and service expectations.
• Provide leadership and guidance to client service professionals and contribute to broader solution operations and client service strategy.

Benefits

• A range of health and welfare benefits may be offered, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Director