Associate Director, Infrastructure & Operations Solution Delivery Partner

Otsuka Pharmaceutical Co., Ltd.•Rockville, MD

1d•$169,222 - $253,000

About The Position

The Infrastructure and Operations Solution Delivery Partner is a leadership role responsible for building and operating the horizontal delivery and service management engine of the Infrastructure & Operations function. The role works with IT Business Partners, Platform and Service Leads, EPMO, Finance, Enterprise Architecture, Information Security, Testing and Validation, and business-aligned Solution Delivery Partners to turn enterprise demand into prioritized infrastructure, enabling capabilities, and workplace services. The role coordinates end-to-end delivery across assigned platforms and services, partnering with Platform and Service Leads who own platform lifecycles. It supports Lean-Agile, SDLC, and delivery-management practices; establishes capacity, demand, and dependency-management disciplines; and ensures new or materially changed services are operationally ready. It coordinates cross-platform roadmaps, delivery plans, globally distributed teams, and suppliers, while communicating delivery status and risks to leadership and governance forums. The position also establishes and runs I&O demand management, supports platform finance and budgeting, and facilitates quarterly roadmap planning across Hybrid Cloud Services, Digital Workplace, and Enterprise Service Management. It translates roadmaps into practical delivery plans with clear scope, outcomes, estimates, funding, milestones, resources, dependencies, and accountable owners. The role requires matrix leadership and influence across teams without direct reporting authority, including in regulated environments and across business and IT teams in Japan, the EU, and India. Up to 15–20% travel may be required based on business needs.

Requirements

7–10 years of progressive IT experience, including 3–5 years leading infrastructure, operations, service management, or technology-delivery initiatives.
Broad experience delivering and operating enterprise infrastructure and end-user technology services across cloud and data-center platforms, networks, workplace technologies, ITSM/ESM, automation, observability, resilience, and managed services.
Track record working in a highly regulated environment with a disciplined ITIL-based service-design and service-delivery approach.
Strong track record delivering initiatives using Lean-Agile, SDLC, Scrum, Kanban, or SAFe practices across globally distributed platform, product, and service teams.
Demonstrated experience participating in or facilitating quarterly planning, platform-roadmap development, portfolio prioritization, dependency management, and enterprise-scale delivery planning.
Hands-on experience with IT Service Design, Service Introduction, and operational readiness for infrastructure, workplace, and enterprise service-management capabilities.
Demonstrated success in demand management, work estimation, project scoping, capacity planning, prioritization, and senior stakeholder management.
Project and program budget-planning and management experience.
Excellent communication and influencing skills, including the ability to translate technical delivery matters for business and executive audiences.
Experience leading cross-functional initiatives and managing stakeholder relationships at all organizational levels.
Strong analytical and systematic problem-solving abilities.
Ability to lead through influence across Delivery Managers, Platform Leads, Product Managers, Service Leads, Service Managers, engineers, architects, and supplier teams without direct reporting authority.
Experience working with globally distributed business and IT teams, especially in Japan, the EU, and India.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
Up to 15–20% travel based on business needs.

Nice To Haves

SAFe experience is strongly preferred.
Experience in regulated or GxP environments.
Master’s degree in Computer Science, Information Systems, Engineering, Business Administration (MBA with a technology focus), or a related discipline.
ITIL 4 certification.
PMP (Project Management Professional) certification from PMI.
Certified ScrumMaster (CSM), SAFe Agilist, SAFe Release Train Engineer (RTE), PO/PM, Lean Portfolio Management, or SAFe Practice Consultant (SPC) certification.
Cloud and infrastructure certifications such as AWS Solutions Architect, Microsoft Azure Solutions Architect, Google Professional Cloud Architect, Cisco, VMware, or equivalent.
ServiceNow, IT asset/configuration management, enterprise architecture, or product-management certifications.
Vendor-specific certifications relevant to cloud, workplace, service management, automation, observability, network, or infrastructure platforms.

Responsibilities

Coordinate end-to-end delivery activities for assigned platforms and services, from strategy, ideation, and demand intake through roadmap planning, delivery, release, operations, continuous improvement, and retirement, in partnership with Platform and Service Leads.
Support adoption of Lean-Agile, SDLC, and delivery-management practices across Infrastructure & Operations teams.
Establish disciplined capacity-versus-demand and dependency-management practices that balance speed to value, operational risk, cybersecurity, resilience, and regulated-environment requirements.
Ensure IT Service Introduction, Release Management, and Change-and-Adoption discipline for new and materially changed capabilities, including operational readiness, SLAs/OLAs, support models, CMDB and asset data, runbooks, monitoring, capacity, continuity, security, training, documentation, and backout plans.
Coordinate roadmap dependencies and delivery timelines with Platform and Service Leads, resolving shared capabilities, sequencing, and operating-model implications before they become risks.
Coordinate cross-functional teams and stakeholders to deliver outcomes, fostering accountability, candid collaboration, quality, and continuous improvement.
Prepare and communicate delivery status, risks, dependencies, and recommendations to senior leadership and governance forums on a regular cadence.
Partner with Information Security, Testing and Validation, Quality, and Compliance to ensure capabilities meet applicable GxP, validation, privacy, security, records-management, and audit requirements.
Serve as a primary point of contact for IT Business Partners, Business-Aligned Solution Delivery Partners, Finance, IT Strategic Planning, PMO, and Testing and Validation.
Coordinate delivery across Hybrid Cloud Services, Digital Workplace, Enterprise Service Management, and other current or future platforms and services.
Ensure cross-platform initiatives are planned and executed as integrated services, with explicit dependencies, shared milestones, acceptance criteria, operational ownership, and measurable outcomes.
Coordinate delivery across globally distributed teams and employees, contractors, strategic vendors, and managed service providers, maintaining clear accountability for outcomes and handoffs.
Establish, improve, and operate I&O demand management so enterprise and platform needs are captured, qualified, prioritized, sequenced, and mapped to delivery capacity and enabling capabilities.
Ensure demand visibility, clear prioritization, and appropriate capacity planning for absorbed and paid services; participate in platform finance, budgeting, forecasting, tracking, and variance analysis.
Facilitate quarterly roadmap planning across Hybrid Cloud Services, Digital Workplace, and Enterprise Service Management, aligning strategic outcomes, lifecycle obligations, service-health priorities, technical debt, funded initiatives, and capacity constraints.
Partner with Platform Leads, Service Leads, PMO, Enterprise Architecture, and Finance to translate roadmaps into delivery plans with clear scope, outcomes, dependencies, estimates, milestones, funding, resources, and owners.
Drive work estimation, project scoping, capacity and resource planning, and prioritization, providing leadership with credible commitments and explicit trade-off analysis when demand exceeds capacity.
Provide guidance, coaching, and training to colleagues within a discipline.