Solution Executive, Quality & Compliance
About The Position
The Solution Executive, Quality & Compliance, is responsible for selling HealthStream compliance courseware solutions and accelerating client adoption through subject-matter insight and expertise. The role aligns solutions with institutional needs and business objectives, builds trusted relationships with key stakeholders, and meets or exceeds an assigned sales quota. The Solution Executive owns the full sales process, from prospecting and qualification through solution positioning, demonstrations, presentations, objection handling, contract negotiation, and close. The position sells healthcare-specific e-learning courses and SaaS products to healthcare organizations and C-level executives within an assigned territory. It also manages a book of small and medium business customers, supporting retention, satisfaction, renewals, upselling, cross-selling, and revenue growth. The role collaborates with HealthStream Account Managers and internal teams on account strategies, territory planning, pipeline management, and growth across the broader HealthStream product suite. Travel is 25%–40%.
Requirements
- At least 5 years of successful hospital SaaS sales and/or compliance or e-learning experience.
- Demonstrated track record of consistently exceeding sales quota.
- Knowledge of the healthcare environment, preferably compliance.
- Superior knowledge of consultative sales techniques, including cold calling, networking, discovering needs, overcoming objections, product demonstrations, and closing deals.
- Knowledge of Solution Selling or customer-centric selling methodologies.
- Effective oral and written communication skills.
- Territory management skills, including geographical, systems, and account-based management.
- MS Office and Salesforce.com skills.
- Ability to solve problems innovatively and work independently as well as part of a team.
- Ability to set up and conduct onsite and remote client demonstrations.
- Success hitting quota from a home-office environment.
Responsibilities
- Adhere to HealthStream security policies, procedures, and assigned training.
- Call on hospital systems, IDNs, academic medical centers, medical schools, large independent hospitals, health plans, and pre- and post-acute care organizations.
- Sell healthcare-specific e-learning courses and SaaS products to C-level executives in the assigned territory.
- Analyze market opportunities in existing customer and new prospect accounts to generate net-new revenue and expand relationships.
- Manage a book of small and medium business customers, with accountability for retention, satisfaction, renewals, upselling, cross-selling, and revenue growth.
- Present and demonstrate solution value propositions and ROI using a consultative approach, remotely and in person as appropriate.
- Build and maintain trusted-advisor relationships with customer stakeholders to support value realization and long-term partnerships.
- Collaborate with Account Managers and internal teams to develop and execute account strategies that support customer goals and portfolio growth.
- Develop and execute competitive strategies to protect and grow accounts and target competitors.
- Develop and update territory plans and manage pipeline in the CRM system; support sales leadership with strategy formulation and clear presentations of plans and pipeline.
- Achieve and maintain product certification for assigned solutions through HealthStream’s Product Certification Program.
- Attend meetings and conferences as appropriate and travel to prospective and current client locations to discuss business opportunities and relationships.
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Parental leave
- 401(k) and Roth
- Flexible spending account
- Health savings account
- Life insurance
- Short- and long-term disability
- Medical bridge insurance
- Critical illness insurance
- Accident insurance
- Identity protection
- Legal protection
- Pet insurance
- Employee assistance program
- Fitness reimbursement
- Mental and physical health support
- Work-from-home flexibility
- Volunteer time off
- Wellness workshops
- Career growth opportunities
- Continuous learning opportunities
- Fitness center reimbursements
- Buddy program for new employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
