Sr. Solution Engineer

Associated Wholesale Grocers•Kansas City, KS

13h•Hybrid

About The Position

AWG is seeking a Sr. Solution Engineer to support strategic, business-transformation projects. This individual will be skilled across platforms, from legacy to Cloud, with a background in software development, package configuration, system integration, solution deployment, and support. The role involves assisting with the prioritization of needs and acting as a liaison between AWG employees, vendors, and retailers using AWG’s enterprise systems and applications. This position will collaborate closely with leadership and internal customers to enhance and support AWG’s technology, modernizing, upgrading, and replacing legacy software applications. Key responsibilities include leading the development and implementation of cloud applications and vendor packages, migrating existing on-premises applications to the cloud, and debugging the cloud stack, utilizing business process understanding, an appreciation for simplicity and quality, critical thinking, and a determination to deliver solutions that exceed business and technology objectives.

Requirements

Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field; equivalent experience may be considered.
Eight (8) to twelve (12) years of progressive experience supporting enterprise applications and technology solutions.
Experience working within structured development environments utilizing code review and deployment/promotion processes.
Strong understanding of the Software Development Life Cycle (SDLC), including requirements gathering, design, development, testing, implementation, and support using Agile and/or Waterfall methodologies.
Experience implementing and supporting cloud-based solutions and applying cloud best practices.
Experience supporting business operations in one or more industries, preferably grocery, retail, wholesale distribution, warehousing, logistics, manufacturing, or supply chain environments.
Experience implementing, upgrading, or supporting enterprise applications, including ERP, payroll, warehouse management, distribution, operations, reporting, or manufacturing systems.
Experience designing and supporting system integrations utilizing APIs, web services, middleware, and data exchange technologies.
Experience monitoring and optimizing cloud environments to ensure performance, availability, security, and cost efficiency.
Experience supporting security controls, including encryption, access management, auditing, and compliance activities.
Experience leading or participating in technical solution reviews and driving adoption of technology solutions.
Strong verbal and written communication skills, with the ability to communicate effectively with technical and non-technical audiences.
Experience working within a multi-team Information Technology organization.
Demonstrated success performing the responsibilities outlined above.
Strong knowledge of SDLC practices within medium to large IT organizations.
Experience with Java, CAWA scheduling, and CLEO/Harmony (FTP/SFTP) solutions.
Three (3) to five (5) years of application development or coding experience.
Five (5) to eight (8) years of enterprise application support experience.
Three (3) to five (5) years of experience implementing, upgrading, or enhancing large-scale enterprise applications.
Self-motivated, organized, and adaptable in a rapidly evolving technology environment.
Ability to manage multiple priorities and projects simultaneously.
Strong analytical, troubleshooting, and problem-solving skills.
Demonstrated ability to learn and apply new technologies.
Ability to work effectively within cross-functional teams and build collaborative relationships.

Nice To Haves

Experience with ERP systems and retail technologies such as POS, pricing, promotions, logistics, routing, forecasting, demand planning, and RELEX solutions is preferred.

Responsibilities

Serve as the subject matter expert for the design, implementation, configuration, and support of cloud-based applications and vendor solutions.
Lead testing activities, including test strategy, test plan development, script creation, and execution.
Support and maintain cloud security controls, including encryption, access management, monitoring, and compliance requirements.
Monitor application performance and availability, troubleshoot issues, and implement solutions that optimize reliability and cost-effectiveness.
Conduct technical solution reviews and recommend improvements to system adoption, functionality, and overall performance.
Support the full application lifecycle, including enhancements, upgrades, implementations, integrations, and ongoing maintenance.
Partner with business stakeholders to understand operational needs, business challenges, and desired outcomes.
Collaborate with technology teams and end users to configure and deliver cloud-based solutions that support business objectives.
Communicate project priorities, risks, and recommendations to technology teams and business leaders.
Provide timely and effective status updates, issue management, and communications to cross-functional teams and leadership.
Assist in the evaluation, selection, implementation, and ongoing support of enterprise software solutions.
Develop and maintain strong vendor relationships to ensure effective support, product knowledge, roadmap visibility, and issue resolution.
Coordinate and drive resolution of application issues requiring vendor engagement.