Solution Engineer- Customer Experience

Ivix

3d

About The Position

Lead and execute the end-to-end deployment, setup, and configuration of the IVIX platform in client environments, including both on-premise and SaaS models.
Serve as the primary escalation point for deep Level 2 technical support related to deployment, infrastructure, and environmental issues.
Collaborate with the Data Solutions team to ensure seamless data integration and configuration to support business intelligence insights.
Lead the technical enablement for pre- and post-sale activities, providing expert technical guidance during the POV stage through full enterprise deployment.
Provide technical expertise and input to Product and R&D teams to ensure deployment architecture and features align with client requirements and current workflows.

Requirements

• 5+ years leading technical deployment, DevOps, or SRE teams in a B2G/B2B enterprise software company.
• Extensive experience installing and deploying software solutions in on-premise, hybrid, or cloud environments, with familiarity with tools like Docker, Kubernetes, and various virtualization platforms.
• High proficiency in Linux systems and command-line tools.
• Demonstrable understanding of security and compliance frameworks relevant to government or financial services (e.g., managing a platform that satisfies stringent security standards).
• Proven ability to establish high-level organizational skills, clarity, and governance across technical delivery and documentation standards.
• Excellent communication and relationship management skills, capable of interacting effectively with both technical teams and executive customer stakeholders.
• A proactive approach with strong problem-solving skills, capable of identifying challenges and providing effective, innovative solutions.
• Willingness to travel as needed to meet with government clients.

Nice To Haves

• Familiarity with Python for scripting, data processing, or integrations is a significant advantage.
• Fluency in Spanish is an advantage.

Responsibilities

• Lead and execute the end-to-end deployment, setup, and configuration of the IVIX platform in client environments, including both on-premise and SaaS models.
• Serve as the primary escalation point for deep Level 2 technical support related to deployment, infrastructure, and environmental issues.
• Collaborate with the Data Solutions team to ensure seamless data integration and configuration to support business intelligence insights.
• Lead the technical enablement for pre- and post-sale activities, providing expert technical guidance during the POV stage through full enterprise deployment.
• Provide technical expertise and input to Product and R&D teams to ensure deployment architecture and features align with client requirements and current workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees