Solution Engineer
About The Position
Quantifind is seeking a Solution Engineer to design and support implementations of the Graphyte product suite both pre- and post-sale. This role is crucial in ensuring frictionless solutions that drive client success, working with some of the largest financial institutions globally. The Solution Engineer will witness the significant impact of Quantifind's software on enterprise operational efficiency. Daily interactions will include Quantifind's Customer Success Managers, Technical Project Managers, and Technical Product Managers, as well as clients' IT and business stakeholders. Responsibilities include managing complex technical projects, triaging inbound questions and requests, assisting with technical documentation, and serving as a key communication conduit. This role offers the opportunity to act as an extension of the Product development team by gathering field evidence and feedback, and being instrumental in bringing Quantifind's innovative product solutions to life.
Requirements
- 3+ years of experience in a customer-facing technical support, analytical, or consulting role.
- High EQ and impeccable communication skills.
- BS or MS in computer science, mathematics, or engineering or equivalent technical professional experience.
- Specific experience in the delivery or implementation of SaaS software within large enterprise environments.
- Experience in interacting directly with Application Programming Interfaces (APIs) and familiarity with common API protocols.
- Experience working with relational databases and SQL commands.
- Familiarity with the agile software development process and relevant tools such as Atlassian Jira® and GitHub.
- Familiarity with common data formats such as csv and JSON, as well as methods and tools for reading, writing, manipulating, and secure transfer of such data files.
- Consultative and collaborative approach to problem solving.
- Eagerness to evolve and face new challenges.
Responsibilities
- Designing and supporting implementations of the Graphyte product suite both pre- and post-sale.
- Ensuring frictionless solutions that drive client success.
- Interacting with Quantifind’s Customer Success Managers, Technical Project Managers, and Technical Product Managers, as well as clients’ IT and business stakeholders.
- Managing complex technical projects.
- Triaging inbound questions and requests.
- Helping manage technical documentation.
- Operating as a key conduit of communication.
- Gathering evidence and feedback from the field to inform product development.
- Bringing Quantifind’s innovative product solutions to life.
Benefits
- Competitive salary
- Company Equity
- Exceptional benefits package
- Flexible Vacation & Paid Time Off
- Employer-matched 401(k) plan
- A fun environment where work-life balance is valued
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
