Customer Solution Engineer

Zuora

1d • $99,500 - $193,200 • Remote

About The Position

Our growth story is only just beginning and we have a huge market opportunity ahead. We're looking for a highly collaborative, outcome-oriented Customer Solution Engineer to help us bring home the technical win and capitalize on this explosive growth. Working hand in hand with our Account Executives, you'll solve some of the most interesting business-critical challenges and transformations. You'll focus on prospective customers, helping them embrace digital transformation, become disruptors, and avoid being disrupted. As the CEO of your domain, you'll become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel. You'll leverage your technical prowess to knock out the competition and demonstrate how Zuora allows the world's largest companies to unlock new growth in the new world of total monetization.

Requirements

• 6+ years of relevant experience in Sales Engineering (presales, solution consultant, solution architect) and/or an operational finance role (financial analyst, billing specialist, accounts receivable specialist, treasury analyst)
• Self-motivation and the desire to learn and become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel in The Subscription Economy
• Excellent presentation skills and the ability to drive discussions for both small and large groups within organizations
• Strong business value selling experience and familiarity with SaaS and Cloud technology
• An understanding of subscription and recurring revenue business models
• Experience working with a diligent sales process methodology (MEDDIC, Value Selling, etc.)
• General understanding of API development and various coding languages (PHP, Ruby, Java, etc.)
• Experience with LLMs and agent development and maintenance
• Bachelor's Degree and/or relevant FinTech experience

Responsibilities

• Complete Zuora's in-depth onboarding and sales training to become an expert in Zuora's products, services, unique solutions, and technical capabilities
• Own the technical relationships with a deep understanding of customer needs and constraints
• Deliver product demonstrations and technical presentations to a C-Level audience and articulate how Zuora's platform will allow their business to succeed and grow
• Use AI-centric solutions and personal technical capabilities to create end-to-end use case-specific demonstrations mapped to prospects' strategic objectives across industries
• Secure technical wins by differentiating Zuora against the competition, handle technical objections, and mitigate any concerns that might block a deal from closing
• Act as the front-line liaison to our product management team by informing our product roadmap based on prospects' needs
• Own making sure the customer is realizing value against their expectations
• Define and monitor the business case and KPIs in the account plan
• Help shape commercial strategy and technical action plans
• Commercially present solutions in easy-to-grasp ways
• Coordinate resources from across Zuora and partners from a technical standpoint
• Work with product and solution management to share the context (why) behind customer requests and potential applicability to others in a segment
• Collaborate with solution architects in overall design and approach
• Support sales and marketing at field events with product demonstrations and technical subject matter expertise
• Respond to technical elements of RFIs and RFPs
• Travel throughout your sales territory

Benefits

• Competitive compensation
• variable bonus
• performance-based reward opportunities
• retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off
• paid holidays
• wellness days
• a company-wide year-end break
• Paid parental leave
• Learning & development stipend
• Opportunities to volunteer and give back
• charitable donation matching
• Mental wellbeing resources and support

What This Job Offers

• Job Type: Full-time
• Career Level: Senior