Solution Development Lead

KION • Grand Rapids, MI

5d

About The Position

The Solution Development Lead evaluates new and renewal services across Dematic’s offerings, including Resident Maintenance, and develops costings based on customer solutions and needs. The role documents relevant information for accurate, successful proposals and works across Dematic departments to create safe, low-risk, creative, and competitive solutions. When appropriate, the Lead guides the proposal team and presents results to Dematic Sales and potentially to prospective customers. Following contract award, the Lead facilitates the project transition to the operations team.

The role works on medium- to large-sized projects involving complex hardware and software integration. It analyzes customer business requirements and application objectives, develops product-based application designs to meet customer needs and uptime guarantees, and determines staffing needs based on customer operations and Dematic products. The Lead develops costings, supports proposal content and processes, coordinates with Sales and Operations, and provides training and technical knowledge transfer. The position requires flexibility to work remotely as business demands dictate and travel of up to 20%.

Requirements

• Bachelor of Science/Bachelor of Arts in a related discipline, or an advanced degree.
• 5–8 years of successful experience in a related field; an advanced degree may substitute for experience where applicable.
• Ability to lead, direct, motivate, and coordinate proposal-team activities.
• Strong written and verbal communication skills.
• Ability to manage multiple opportunities with various deadlines simultaneously.
• Ability to reliably forecast and report proposal status.

Responsibilities

• Evaluate new and renewal services across Dematic offerings, including Resident Maintenance, and develop customer-focused costings.
• Document information needed to prepare accurate and successful proposals.
• Work with Dematic departments to develop safe, low-risk, creative, and competitive customer solutions.
• Lead proposal teams when appropriate and present results to Dematic Sales and potentially prospective customers.
• Facilitate the transition of awarded projects to the operations team.
• Work on medium- to large-sized projects involving complex integration of hardware and software.
• Analyze customer business requirements and application objectives, and develop product-based application designs that meet customer needs and uptime guarantees.
• Understand customer operations and Dematic products to determine staffing levels needed for success, as required.
• Bundle service offerings to complement new-business system solutions.
• Generate costing workbooks for assigned opportunities and services.
• Develop and document data needed for proposal documents and work with the proposal team to ensure accuracy.
• Assist in developing proposal content for new services and maintaining Dematic proposal boilerplates as assigned.
• Monitor assignment schedules and coordinate with Sales to obtain missing information.
• Respond to semi-complex inquiries about iProposal tool design, functionality, and usage.
• Review costing methodologies with operations stakeholders and make adjustments as needed.
• Coordinate Sales and Operations meetings about renewals that fall outside standard costs and document agreements.
• Manage multiple priorities and stakeholders to complete accurate assignments on time and in accordance with target dates.
• Conduct training for the Business Development department on topics such as estimating standards and sales proposal standards.
• Conduct complex technical interchange and transfer knowledge about processes and applying products to system design.
• Forecast and report proposal status.
• Travel up to 20% of the time.
• Work remotely as needed based on business demands.

Benefits

• Career development
• Competitive compensation and benefits
• Pay transparency
• Global opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior