Solution Development Lead

KION • Grand Rapids, MI

5d

About The Position

The Solution Development Lead evaluates new and renewal services across Dematic’s offerings, including Resident Maintenance, and develops costing tailored to customers’ Dematic solutions and needs. The role documents relevant information to support accurate, successful proposals and works across Dematic departments to develop safe, low-risk, creative, and competitive solutions. When appropriate, the Lead directs the proposal team and presents results to Dematic Sales and potentially to prospective customers. After a contract is awarded, the Lead facilitates the project transition to the operations team.

The role supports medium- to large-sized projects involving complex hardware and software integration. It analyzes customer business requirements and application objectives, develops product-based application designs to meet customer needs and uptime guarantees, and determines staffing needs based on customer operations and Dematic products. The Lead develops costing workbooks, proposal inputs and content, and service offerings that complement new business system solutions. The role also coordinates with Sales and Operations, supports proposal tools and templates, trains Business Development staff, and transfers technical and process knowledge. The position requires flexibility to work remotely as business demands dictate and travel of up to 20% of the time.

Requirements

• BS/BA in a related discipline or an advanced degree.
• 5–8 years of successful experience in a related field; an advanced degree may substitute for experience where applicable.
• Ability to lead, direct, motivate, and coordinate proposal team activities.
• Strong written and verbal communication skills.
• Ability to manage multiple opportunities with various deadlines simultaneously.
• Ability to reliably forecast and report proposal status.

Responsibilities

• Evaluate new and renewal services across Dematic’s offerings, including Resident Maintenance, and develop customer-specific costing.
• Document information needed to prepare accurate and successful proposals.
• Work with Dematic departments to develop safe, low-risk, creative, and competitive customer solutions.
• Lead proposal teams when appropriate and present proposal results to Dematic Sales and potentially prospective customers.
• Facilitate the transition of awarded projects to the operations team.
• Work on medium- to large-sized projects involving complex integration of hardware and software.
• Analyze customer business requirements and application objectives and develop product-based application designs that meet customer needs and uptime guarantees.
• Understand customer operations and Dematic products to determine staffing levels needed for success, as applicable.
• Bundle service offerings that complement new business system solutions.
• Generate costing workbooks for assigned opportunities and services.
• Develop and document proposal data requirements and work with the proposal team to ensure accuracy.
• Assist in developing proposal content for new services.
• Monitor assignment schedules and partner with Sales to obtain missing information needed to complete assignments.
• Maintain Dematic proposal boilerplates as assigned.
• Respond to semi-complex inquiries about the iProposal tool’s design, functionality, and usage.
• Review costing methodologies with Operations stakeholders and make adjustments as needed.
• Coordinate Sales and Operations meetings about renewals outside standard costs and document agreements.
• Manage multiple priorities and collaborate with stakeholders to complete accurate assignments on time and according to target dates.
• Conduct training for the Business Development department on topics such as estimating standards and sales proposal standards.
• Perform complex technical interchange and transfer knowledge about processes and product application in system design.
• Travel up to 20% of the time.
• Work remotely as needed based on business demands.

Benefits

• Career development
• Competitive compensation and benefits
• Pay transparency
• Global opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior