Solution Development Lead
About The Position
The Solution Development Lead evaluates new and renewal services across Dematic’s offerings, including Resident Maintenance, and develops customer-focused costing for Dematic solutions. The role documents information needed to prepare accurate, successful proposals and collaborates across Dematic departments to develop safe, low-risk, creative, and competitive solutions. When appropriate, the Lead directs proposal-team efforts and presents results to Dematic Sales and potentially to prospective customers. Following contract award, the Lead facilitates the project transition to the operations team. The position works on medium to large individual projects involving complex designs that integrate hardware and software. It analyzes customer business requirements and application objectives, develops product-based application designs, and helps determine staffing levels based on customer operations and Dematic products. The Lead generates costing workbooks, supports proposal development and maintenance, coordinates with Sales and Operations, and manages multiple assignments to meet target dates. The role may be performed remotely as business demands require and involves travel of up to 20%.
Requirements
- BS/BA in a related discipline or an advanced degree.
- 5–8 years of successful experience in a related field; an advanced degree may substitute for experience where applicable.
- Ability to lead, direct, motivate, and coordinate proposal-team activities.
- Strong written and verbal communication skills.
- Ability to manage multiple opportunities with various deadlines simultaneously.
- Ability to reliably forecast and report proposal status.
Responsibilities
- Evaluate new and renewal services across Dematic’s offerings, including Resident Maintenance, and develop customer-focused costing.
- Document pertinent information to support accurate and successful proposals.
- Collaborate with Dematic departments to develop safe, low-risk, creative, and competitive customer solutions.
- Lead proposal-team efforts when appropriate and present results to Dematic Sales and potentially to prospective customers.
- Facilitate project transition to the operations team after contract award.
- Work on medium to large individual projects involving complex hardware and software designs.
- Analyze customer business requirements and application objectives, and develop application designs using products to meet customer needs and uptime guarantees.
- Understand customer operations and Dematic products to determine staffing levels needed for success, as needed.
- Bundle service offerings to complement new-business system solutions.
- Generate costing workbooks for assigned opportunities and services.
- Develop and document the data needed to generate proposal documents and work with the proposal team to ensure accuracy.
- Assist in developing proposal content for new services.
- Monitor assignment schedules and coordinate with Sales to obtain missing information needed to complete assignments.
- Assist with maintaining Dematic proposal boilerplates as assigned.
- Respond to semi-complex inquiries about the iProposal tool’s design, functionality, and usage.
- Initiate reviews with operations stakeholders on costing methodologies and adjust methodologies as needed.
- Coordinate Sales and Operations meetings to discuss renewals outside standard costs and document agreements.
- Manage multiple priorities and work with stakeholders to complete accurate assignments on time and by target dates.
- Conduct training for the Business Development department on areas such as estimating standards and sales proposal standards.
- Perform complex technical interchange and knowledge transfer related to processes and product application in system design.
- Work remotely as needed based on business demands.
- Travel up to 20% of the time.
Benefits
- Career development
- Competitive compensation and benefits
- Pay transparency
- Global opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
