Solution Development Lead

KION Group • Wauwatosa, WI

8d • $102,400 - $130,000

About The Position

The Solution Development Lead evaluates new and renewal services across Dematic’s service offerings, including Resident Maintenance, and develops customer-focused costing for Dematic solutions. The role documents relevant information to support accurate, successful proposals and collaborates across Dematic departments to develop safe, low-risk, creative, and competitive solutions. When appropriate, the Lead guides proposal teams and presents results to Dematic Sales and potentially to customers. Following contract award, the Lead facilitates the project transition to the operations team.

The role works on medium- to large-sized projects involving complex designs that integrate hardware and software. It analyzes customer business requirements and application objectives, develops product-based application designs, determines staffing needs based on customer operations and Dematic products, and bundles service offerings with new business system solutions. The position also supports proposal development, costing, renewals, stakeholder coordination, and training. It requires flexibility to work remotely as business demands and travel of up to 20%.

Requirements

• Bachelor of Science or Bachelor of Arts in a related discipline, or an advanced degree.
• 5–8 years of successful experience in a related field; an advanced degree may substitute for experience where applicable.
• Ability to lead, direct, motivate, and coordinate proposal-team activities.
• Strong written and verbal communication skills.
• Ability to manage multiple opportunities with different deadlines simultaneously.
• Ability to reliably forecast and report proposal status.

Responsibilities

• Evaluate new and renewal services across Dematic offerings, including Resident Maintenance, and develop costing tailored to customer solutions and needs.
• Document information needed to prepare accurate proposals and work with proposal teams to ensure proposal accuracy.
• Collaborate with Dematic departments to develop safe, low-risk, creative, and competitive solutions.
• Lead proposal teams when appropriate and present results to Dematic Sales and potentially prospective customers.
• Facilitate project transition to the operations team after contract award.
• Work on medium- to large-sized projects with complex hardware and software designs.
• Analyze customer business requirements and application objectives and develop product-based application designs that meet customer needs and uptime guarantees.
• Understand customer operations and Dematic products to determine staffing levels needed for success.
• Bundle service offerings to complement new business system solutions.
• Generate costing workbooks for assigned opportunities and services.
• Develop and document proposal data requirements and coordinate with proposal teams to ensure accuracy.
• Assist in developing proposal content for new services and maintaining Dematic proposal boilerplates as assigned.
• Monitor assignment schedules and work with Sales to obtain missing information needed to complete assignments.
• Respond to semi-complex inquiries about the iProposal tool’s design, functionality, and use.
• Review costing methodologies with operations stakeholders and adjust them as needed.
• Coordinate Sales and Operations meetings about renewals outside standard costs and document agreements.
• Manage multiple priorities and stakeholders to complete assignments accurately and on time.
• Conduct training for the Business Development department on topics such as estimating and sales proposal standards.
• Perform complex technical interchange and knowledge transfer related to processes and applying products to system design.
• Work remotely as needed based on business demands and travel up to 20% of the time.

Benefits

• Career development
• Competitive compensation and benefits
• Pay transparency
• Global opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior