Solution Deployment Engineer

Flock

3d • Hybrid

About The Position

Flock is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. We’re seeking a Solution Deployment Engineer to join our high-performing presales deployment team. In this role, you’ll be on the front lines of customer deployments — solving complex technical problems, ensuring seamless implementations, and setting the standard for quality and expertise in the field. You’ll own customer engagements end-to-end, working closely with Sales, Product, and Customer Success to deliver technical solutions that directly support our mission. If you thrive on rolling up your sleeves, building scalable solutions, and working directly with customers, this role is for you.

Requirements

• 2+ years of experience in technology presales, solution engineering, or deployment engineering (or equivalent).
• Proven track record of hands-on technical delivery in customer-facing roles.
• Strong troubleshooting skills with the ability to stay calm under pressure.
• Excellent communication and presentation skills with both technical and non-technical audiences.
• Comfortable working in a fast-paced, evolving environment with shifting priorities.
• Consultative by nature — you enjoy solving problems and building customer-focused solutions.
• Ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment.
• Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.

Responsibilities

• Execute technical solution design and deployment for key customer engagements across the U.S.
• Serve as a trusted technical advisor, ensuring deployments align with customer needs and product capabilities.
• Troubleshoot and resolve complex technical challenges in real time.
• Contribute to team knowledge by documenting best practices and sharing lessons learned.
• Partner cross-functionally with Sales, Product, and Customer Success to support customer goals.
• Maintain deep technical knowledge of Flock Safety’s products and competitive solutions.
• Represent the company at customer meetings, field visits, and industry events.
• Provide feedback to improve internal processes, tools, and deployment methodologies.

Benefits

• Flexible PTO: We seriously mean it, plus 11 company holidays.
• Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
• Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
• Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
• Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
• Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
• ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
• WFH Stipend: $150 per month to cover the costs of working from home.
• Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.
• Home Office Stipend: A one-time $750 to help you create your dream office.
• Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees