Deployment Engineer - Southeast

Skydio

1d•Hybrid

About The Position

Skydio is the leading US drone company and the world leader in autonomous flight, leveraging deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a diverse audience of drone users. The Customer Success team enables sales by winning the technical validation process, driving value to customers through seamless service delivery, and supporting them with world-class onboarding and technical expertise. This rapidly growing team consists of passionate, mission-driven UAS professionals dedicated to customer success. The Deployment Engineer will lead and drive all aspects of technical implementation, end-to-end usage, and system maintenance for Skydio's cloud-connected products. As Skydio prepares for a future of dock-based vehicles remotely operated through an internet browser, this role requires the technical capability to support complex hardware, network installations, and software integrations both onsite and remotely. A successful candidate will possess deep knowledge in WiFi and cellular networking and experience troubleshooting connectivity issues. This individual will serve as an indispensable bridge between customers and Skydio’s agile and world-class technical teams. The role reports to the Customer Success Organization and will collaborate with Product, Engineering, and Sales functions to deliver industry-leading autonomous solutions.

Requirements

3+ years experience supporting cloud connected devices
Experience with WiFi networking required
Familiarity with cloud applications
Familiarity with Linux OS
Familiarity with mechanical / robotic systems
Ability to travel 75% of the time
Ability to acquire Part 107 certificate

Nice To Haves

Experience in areas such as Mapping, Surveying, Photogrammetry in the Utilities or Public Safety industries.
Basic software development knowledge (scripting)
Knowledge in IP networking & troubleshooting
Working knowledge of REST APIs and experience working with customers to implement and test integrations (basic scripting, testing, documentation)
Cloud Certifications
Degrees in Computer Science, GIS, Engineering, Geography, etc.

Responsibilities

Work closely with internal teams to become an expert on Skydio’s Deployment products, processes, specifications, and product roadmap
Deploy and ensure our cloud connected devices software and hardware are functioning and providing value as agreed in our customer’s ecosystem after it has been installed, configured, tested, and modified as per requirements.
Communicate with customers to ensure that all of their needs are understood and addressed
Collaborate with various internal departments to ensure that they fulfill all customer requests
Resolve complaints and keeping track of all processes that pertain to the client’s needs
Act as the customer’s representative to ensure that their demands are met with a focus on improving the customer experience
Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
Develop and maintain deployment and installation documentation, and documenting Standard Operating Procedures for the customer to ensure proper usage and value out of deployment.
Quantify product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
Build customer loyalty through proactive support and account management
Build scalable processes for installation of cloud connected devices on Enterprise grade secure networks