Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance - Midwest

SAP•Oak Brook, IL

17d•$172,900 - $368,700•Hybrid

About The Position

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Requirements

Executive presence: Strong relationship-building skills.
Business acumen: Deep knowledge of business models, strategies, and processes.
Problem-solving: Proven ability to handle complex issues with customer executives.
Cloud software expertise: Experience with cloud software solutions and delivery models.
Domain expertise: Expert level buying center/Lines of Business domain expertise.
Risk mitigation: Ability to apply risk-mitigation strategies.
SAP solutions knowledge: Understanding of SAP oCFO solutions and related business processes enabled by such solutions.
Technical understanding: Some technical knowledge to address customer issues.
Educational background: Bachelor's degree or equivalent required.
Software experience: Knowledge of SaaS, PaaS and IaaS processes.
Project management: Strong program/project management and governance skills.
Commercial skills: Good commercial/deal support skills.
Communication skills: Excellent verbal and non-verbal communication skills.
Renewals and expansions: Experience driving renewals, expansions, and up-sells.

Nice To Haves

Knowledge of Financial Solutions a plus.

Responsibilities

Act as a trusted advisor: Build deep executive relationships and earn trusted advisor status with customers.
Maximize customer lifetime value: Deliver solution area expertise to customer executives and their line of business.
Accelerate value delivery: Drive rapid adoption and consumption of SAP oCFO solutions.
Identify new opportunities: Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite.
Mitigate churn: Manage renewals of SAP solutions/services.
Support sales: Identify sales leads and assist in expansion and upsell efforts.
Crisis management: Handle difficult customer situations and de-escalate crises.
Drive renewals and expansions: Focus on subscription or perpetual license-based solutions.
Support adoption of broader Finance solution set: SAP S/4HANA Cloud, Public Edition and Intelligent Spend solutions