Vice President - Customer Success, Finance & Spend Management (oCFO Focus)

SAP•Atlanta, GA

6d•$172,900 - $368,700•Hybrid

About The Position

The Vice President of Customer Success, Finance & Spend Management (oCFO Focus) is accountable to the RVP, Customer Success and leads a team of specialized Customer Success Managers (sCSMs) supporting SAP Finance solutions aligned to the Office of the CFO (oCFO). The role owns Customer Success execution and outcomes for SAP Finance customers across the Public Services & South region, including adoption, consumption (cACV), value realization, retention, and renewals. While aligned to the broader Finance & Spend Management solution area, direct accountability is limited to SAP Finance solutions. This role requires a strong people leader and operational leader who can scale execution, develop leadership talent, and ensure consistent delivery of customer value.

Requirements

7+ years of experience in SaaS Customer Success, Professional Services, Consulting, or related roles
3+ years of direct people management experience
Demonstrated ability to build and lead leadership teams in a matrixed environment
Strong executive communication, facilitation, and stakeholder management skills
Finance and business acumen; experience with SAP Finance solutions is a strong plus

Responsibilities

Lead execution of the Customer Success Transformation for SAP Finance customers
Own regional customer success outcomes across adoption, usage/consumption (cACV), value realization, retention, and renewals
Ensure consistent, high‑quality execution of executive governance forums led by Customer Success Managers, including monthly stakeholder reviews and strategic QBRs
Provide leadership oversight, coaching, outcome review, and executive escalation support as needed
Proactively identify customer risk and drive cross‑functional mitigation and recovery plans
Lead, develop, and retain a high‑performing sCSM organization
Act as a player/coach to frontline leaders and managers
Drive hiring, onboarding, enablement, performance management, and succession planning
Foster a culture of accountability, collaboration, and continuous improvement
Own capacity planning, portfolio segmentation, and account alignment to ensure scale and efficiency
Maintain a rolling four‑quarter view of customer and regional health
Establish operational cadence, success metrics, and executive‑level reporting
Leverage data and insights (adoption, usage, customer sentiment, surveys) to inform decisions
Partner closely with Sales, Professional Services, Support, Product, and Regional Leadership across the Finance & Spend Management solution area
Support renewals, expansions, replacements, and restructures through customer insights and value articulation
Contribute to regional forecasting, customer prioritization, and account strategy development
Lead outcome‑based, value‑driven engagement models with Finance executives
Build and sustain a referenceable customer base measured through NPS and advocacy
Represent the customer voice to influence product, service, and process improvements