SAP Procurement Senior Customer Success Partner -Midwest

SAP•Montreal, QC

11d•Hybrid

About The Position

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions. Develop and implement account strategies and implementation plans for feature and nurture customers that further expand customer external labor programs and identify new business opportunities within assigned accounts. These plans should: Build deep executive relationships and earn trusted advisor status with customers Increase spend under management Ensure rapid adoption and enablement of solutions that drive value for the customer Expand business process automation across the specific Line of business applications Increase the customer’s usage aligned with their contracted cloud applications up to and beyond the entitlements that they have. Identify new opportunities for customers to leverage new or expanded SAP solutions Mitigate churn and manage renewals of SAP solutions/services Identify sales leads and support sales in expansion and upsell efforts Manage through crisis and de-escalate customer situations Drive renewals, expansions, and up-sells of subscription license-based solutions

Requirements

Strong executive presence and relationship building skills
Deep knowledge of business models, strategies, and line of business processes
Proven ability to handle difficult customer situations and discuss complex issues with customer executives
Experience with cloud software solutions and delivery models
Expert level buying center/Lines of Business domain expertise
Ability to apply risk-mitigation strategies to customer situations
Knowledge of SAP solutions portfolio and the business processes they enable
Some technical understanding for assigned solution area to address technical issues with customers
Bachelor's degree or equivalent required
Experience in business software
Knowledge of SAAS and IAAS processes
Strong program management and governance skills
Expert commercial/deal support skills
Relationship-driven mindset with excellent verbal and non-verbal communication skills
Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
Functional proficiency in English is required for positions based in the Quebec.

Nice To Haves

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected] SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Program. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 167,800-358,000 (CAD). The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: 453161 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Responsibilities

Develop and implement account strategies and implementation plans for feature and nurture customers that further expand customer external labor programs and identify new business opportunities within assigned accounts.
Build deep executive relationships and earn trusted advisor status with customers
Increase spend under management
Ensure rapid adoption and enablement of solutions that drive value for the customer
Expand business process automation across the specific Line of business applications
Increase the customer’s usage aligned with their contracted cloud applications up to and beyond the entitlements that they have.
Identify new opportunities for customers to leverage new or expanded SAP solutions
Mitigate churn and manage renewals of SAP solutions/services
Identify sales leads and support sales in expansion and upsell efforts
Manage through crisis and de-escalate customer situations
Drive renewals, expansions, and up-sells of subscription license-based solutions