Director, Customer Partner - Portfolio (Midwest)

Kyndryl • Chicago, IL

1d • Hybrid

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are looking for a dynamic individual to revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives. As the Director, Customer Partner for Portfolio Accounts - Midwest Region, you will have end-to-end responsibility for relationship management, account growth and profitability. You’ll create, maintain, and develop deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. You’ll be responsible for driving proactive account growth with focus on selling new offerings and minimizing erosion in renewals. You will manage and grow a set of Global Portfolio accounts across industries. You will be committed to Customer Success, Commercial Success, Distinctive Expertise and Focus on People.

Requirements

• 10+ years of experience managing sales process end-to-end
• 5+ years of experience running account P&L $10M+
• Deep knowledge of business and technology trends and industry best practices
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open minded and empathetic approach in relationships with customers
• May be required to travel up to 50%
• Midwest based with preferred location Chicago/Detroit

Nice To Haves

• Experience in retail and/or manufacturing industries preferred
• Bachelor's degree or master's degree
• Sales experience in technical solutions

Responsibilities

• Create, maintain and develop deep customer relationships to credibly build and maintain valued CxO relationships
• Responsible for driving profitable growth leading with a consultative approach and Kyndryl Consult.
• Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
• Deliver on budget, owning revenue, profit/loss, and growth objectives
• Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth.
• Increase utilization and billability of resources assigned to their account
• Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals
• Build deep industry expertise and apply that expertise to help customers realize value
• Own account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity
• Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent
• Act as a steward of the Kyndryl culture
• Collaboration is key, and as a Customer Partner, you'll work closely with other sales team members to ensure a seamless account management process. Together, you'll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond.

Benefits

• Employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
• Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree