Director, Customer Partner Portfolio

Kyndryl•New York, NY

4d•Hybrid

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are looking for a dynamic individual to revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives. Qualified Candidates living in the New York or New Jersey areas will be given preference. As the Director, Customer Partner for Portfolio Accounts you will have end-to-end responsibility for relationship management, account growth and profitability. You’ll create, maintain, and develop deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. You’ll be responsible for driving proactive account growth with focus on selling new offerings and minimizing erosion in renewals. You will manage and grow a set of Portfolio accounts across industries with a focus on retail, luxury retail, and manufacturing. You will be committed to Customer Success, Commercial Success, Distinctive Expertise and Focus on People. Collaboration is key, and as a Customer Partner, you'll work closely with other sales team members to ensure a seamless account management process. Together, you'll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond. Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Requirements

10+ years of experience managing sales process end-to-end
5+ years of experience running account P&L $10M+
Significant experience in the retail and manufacturing industries
Deep knowledge of business and technology trends and industry best practices
Proven experience with revenue growth, cost, profitability, trends, and risks
Open-minded and empathetic approach in relationships with customers
May be required to travel up to 50%
Located in the New York or New Jersey areas

Nice To Haves

Experience in retail, luxury retail and/or manufacturing industries preferred
Bachelor's degree or master's degree
Sales experience in technical solutions

Responsibilities

Create, maintain and develop deep customer relationships to credibly build and maintain valued CxO relationships
Responsible for driving profitable growth leading with a consultative approach and Kyndryl Consult.
Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
Deliver on budget, owning revenue, profit/loss, and growth objectives
Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth.
Increase utilization and billability of resources assigned to their account
Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals
Demonstrate distinctive expertise. Build deep industry expertise and apply that expertise to help customers realize value
Own account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity
Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent
Act as a steward of the Kyndryl culture