Director, Customer Partner - Retail

Kyndryl

7d • Hybrid

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. We are seeking highly skilled and experienced Customer Partners to join our team. The ideal candidates will have a proven track record of success of specializing in the Consumer/Retail Industry. Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Requirements

• 10+ years of experience managing sales process end-to-end
• 5+ years of experience running account P&L $10M+
• Must have significant expertise in the Retail/Consumer industry
• Deep knowledge of business and technology trends and industry best practices
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open minded and empathetic approach in relationships with customers

Nice To Haves

• Bachelor's degree or master's degree
• Sales experience in technical solutions

Responsibilities

• Create, maintain and develop deep customer relationships to credibly build and maintain valued CxO relationships
• Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult.
• Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
• Deliver on budget, owning revenue, profit/loss, and growth objectives
• Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth.
• Increase utilization and billability of resources assigned to their account
• Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals
• Build deep industry expertise and apply that expertise to help customers realize value
• Own account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity
• Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent
• Act as a steward of the Kyndryl culture
• Lead one or more Portfolio or Strategic accounts
• Drive customer satisfaction, and ensures account compliance by acting with integrity
• Build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer.
• Work closely with other sales team members to ensure a seamless account management process.
• Build a strong go-to-market pipeline with our partners, you'll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights.
• Understand how external best practices can impact our customers.
• Continuously provide innovative solutions that position Kyndryl as a leader in the market.
• Take charge of customer satisfaction, ensuring that our clients are not only happy but also successful.

Benefits

• Opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms.
• State-of-the-art resources and Fortune 100 clients
• Benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
• Employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
• Company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed